27 ene
Hopper
Xico
Hopper embraces a modern approach to learning designed to bring the best out of our people.
Our employees learn virtually and often asynchronously from all over the world, alongside a superstar training team to guide their growth and success.
As a Learning Specialist, you will design, develop, and implement learning strategies, courses, and content to help our Service Optimization team reach peak performance.
In this role, you will assume ownership of a vertical and work directly with those stakeholders to deliver timely, meaningful, and relevant training for our agents.
You will help continually improve our onboarding program and upskilling efforts with the majority of your efforts focused on instructional design and building and maintaining online courses via Guru.
Minimum Qualifications+3 years of experience in learning program management and instructional designBroad understanding of travel management (flights) and travel agent functionsBroad understanding of learning & development and quality assurance in contact centersExperience working in Flight GDSes, mainly Sabre & AmadeusNDC experience is a plusStrong instructional design skills with a focus on e-Learning and self-guided learning for travel agentsExperience in building Learning & Development CoursesUnderstanding of common learning theories and models (Knowles, Bloom, Gagne, Kirkpatrick, etc.
)Excellent direct communication skills, written and verbalEnthusiasm and curiosity for conducting research and answering hard questions with dataStrong analytical skills with the ability to create solutions for operational problemsMaterial experience in responding quickly and efficiently to organizational and operational changesAbility to develop trainer facing material (facilitator guides)
in an easy to digest formatResponsibilitiesDevelop and implement learning strategies and training programs via instructional design that drive performanceConduct regularly a training needs analysis (TNA) with stakeholdersCreate content for on-demand training courses & facilitator-led trainingBuild, organize, and optimize all learning materials (online courses, facilitator guides, job aids, activities, etc.
)Work with stakeholders to guide and suggest training material based on their needs and projected roadmapsDevelop content for onboarding, upskilling,
and moreEnsure standards are upheld for facilitator-led trainings including record keepingManage Learning Libraries and assign courses and learning pathsUse data to evaluate the effectiveness of trainingIntegrate quality assurance feedback into the learning content development planImplement best practices that support adult learningExperiment with new ideas—we are an adventurous bunchBenefitsWell-funded and proven startup with large ambitions, competitive salary and upsides of pre-IPO equity packages.Hopper will offer and cover 100% of employee premiums for private Major & Minor Medical insurances.Hopper supplements Social Security coverage for liability benefits with Private insurance to cover you and your loved ones from Day 1.Hopper provides employees with a tax-advantageous and secured savings vehicle and matches up to a percentage of employee contributions.Please ask us about our very generous parental leave, much above industry standards!
Unlimited PTO.Flexdesk coworking All Access Pass AND Work-from-home stipend.Carrot Cash travel stipend.Hopper offers a monthly subsidy to pay for teleworking utilities.An entrepreneurial culture where pushing limits and taking risks is everyday business.Open communication with management and company leadership.Small, dynamic teams = massive impact.
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Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.