27 ene
Tiktok
Xico
TikTok is the leading destination for short-form mobile video.
Our mission is to inspire creativity and bring joy.
TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
Why Join Us
At TikTok, our people are humble, intelligent, compassionate and creative.
We create to inspire - for you, for us, and for more than 1 billion users on our platform.
We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes.
Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility.
Join us and make impact happen with a career at TikTok.
**Team Introduction**:
AMS Desk Services provides local IT service for TikTok users, resolves hardware/software related issues, support for conference rooms and fulfills IT related requests.
We are seeking an IT Support Specialist to help us grow our IT environment.
The IT Support Specialist is essentially an IT Business Partner who is the first point of contact for end-users.
As an IT Business Partner, your focus is not just to resolve incidents, but to find the underlying problem and develop long term solutions.
Reporting to Regional Service Desk Lead, typical responsibilities will include:
- Provide top-notch IT support to our local offices as well as our world-wide remote office workers.
- Interface daily with other technical staff, and work on assignments and delivering services to end-users
- Monitor our corporate and development infrastructure and assist in its growth
- Build, set-up, maintain, implement, and troubleshoot technology problems related to laptops, desktops, servers and systems that affect end-user productivity.
- Support both Windows and Mac systems in the corporate environment.
This includes desktops, laptops, servers and systems.
**Additional responsibilities include**:
- Guide user to use self-service IT resources, such as ticketing system and knowledge base
- Provide event support, setup AV and live stream equipment
- Perform basic troubleshooting tasks and operating system support on Microsoft Windows OS, Mac OS X and network services
- Mobile device setup, installation and/or post installation support
- Create IT instructions
- On-call rotation including weekends
**Required Skills**:
- College Degree in Computer Science, Systems Science, and Computer Engineering or 2+ years of relevant discipline.
- Excellent customer service, organizational, prioritization, multitasking and communication.
- Good understanding in at least two of the following skill-sets required within IT Operations: Windows, Mac, Unix/Linux, Networking, Scripting/Automation, Application troubleshooting and backup.
- Systematic problem solving approach with the ability to adjust quickly to changing priorities and make progress in areas where a high ambiguity and uncertainty exist.
- Ability to follow written and verbal instructions, willingness to learn new procedures and tasks
**Preferred Additional Skills**:
- Hardware/software/network training and/or certification in systems (such as CCNA, MCSA, RHCSA, etc.)
- Basic scripting cabability (Shell, python, Perl PHP, C+++, Java)
- Experience setting-up and deploying Audio/Visual equipment
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives.
Our platform connects people from across the globe and so does our workplace.
At TikTok, our mission is to inspire creativity and bring joy.
To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.
We are passionate about this and hope you are too.
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.