27 ene
Buscojobs México
Ciudad Juárez
**HARMAN DE MEXICO*-****Solicita**:**Customer Service Analyst****Descripción y Requisitos****P**o**s**i**t**i**o**n **S**u**mm**a**r**y**:Assuring the ship dates to customers, in order to cover requirements on time according to the correct production planning.
**J**o**b R**e**s**p**o**ns**i**b**ili**t**i**e**s**:- Basic knowledge to review customer portals (requirements, scorecards, tickets, bulletins, tracking shipments)- Assure Customer Demand integrity in the MRP system (SAP)
to ensure full shipments to the Customers- Analyze Customer Demand to detect variations (Increases & Decreases)- Ensure customer shipments in order to meet delivery dates solicited.- Develop and implement initiatives to improve customer services.- Analyze and summarize customers issues in order to prepare appropriate solutions/clarifications to responds to customers- Evaluate and prioritize customer inquiries to better serve the customers- Maintain relationships with other internal departments to improve business performance- Analyze customers issues so as to develop tools and processes to increase customer satisfaction- Establish multidisciplinary teams for continuous improvement.- Identify and implement improvements to increase efficiency of labor- Initiate actions to prevent the occurrence of any non-compliance related- Participates and provides support related with quality systems management, objectives, targets and programs.- Minimize premium freight services through the proper production planning processes.- Coordinate product changes to assure mínimal obsolescence.- Other activities assigned by Sr. Costumer Analyst.- Basic Qualifications:- Integrity.- Innovation.- Inclusion.- Teamwork & Respect.- Excellence.- Engineering, International Business,
Finance or Administration Degree (recent graduated for Analyst)- 1 year of related experience for Analyst, 1-3 years of related experience for Services.- Experience in the automotive industry preferably.- Ability to work under stressful conditions.- Knowledge of ISO / TS 16949 and ISO 14001.- English 80% (reading and writing that allow fluid presentations)Puesto: Servicio al cliente**Información Adicional**- Tipo de contrato: Permanente- Salario: Negociable- Pais: MEXICO- Estado o Region: Chihuahua- Ciudad: Ciudad Juarez
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