28 ene
Samaipata
Xico
.Customer Service Specialist - N America, (f/m/x), SaaS/Greentech/FashionCommunicating directly with the world's most sustainability-focused fashion and textile businesses, you will have a talent for identifying problems, breaking them down, and finding solutions.
By understanding our supply chain transparency platform and our values, you will bring success for your clients, yourself, and the company in its mission to scale globally.What you will doYou'll join a globally distributed CSM team and work closely with one of our US Customer Success Managers.
Your focus will be on supporting fashion and textile partners in the region.You will:Join client calls alongside CSMs,
taking ownership of follow-up actions and operational tasks.Address and resolve client inquiries related to platform use and general troubleshooting.Plan and deliver spontaneous or urgent live onboarding and training sessions for both clients and suppliers.Manage scheduling and logistics for onboarding sessions with the User Solutions team, ensuring seamless execution.Act as the first line of support for operational issues, coordinating with internal teams (e.G., User Solutions, Product) for escalation and resolution.Monitor response times and ensure clients' concerns are resolved efficiently.Maintain detailed records of training sessions, client issues, and solutions provided.Assist in creating user-friendly training materials and guides to help clients adopt the platform effectively.What's in it for you?Working with a modern, international team on a mission to make the fashion industry more sustainable.A position with real opportunity to learn the ropes and grow your career in CSM within SaaS.Great package, generous holiday allowance.A company where values are actively lived.Being part of a young,
dynamic company that implements employee ideas.Joining a thriving business on the cusp of its next growth phase.High level of personal responsibility and independence.Flexible, hybrid, and remote work options.Who you areYou have existing experience in a customer-facing B2B position.You are a communicator by nature; you like dealing with people and solving problems.You are tech-savvy and have excellent project management skills.You understand the importance of an SLA-driven approach and how that impacts the business as a whole.Experience working in B2B Fashion, Textiles, or Supply chain is highly desirable.Experience in SaaS is an advantage.You speak and write fluently in English.You are already based in Mexico and comfortable with remote working.Retraced was born in 2019, in Düsseldorf, Germany, with the vision to create a global ecosystem to drive sustainable change in the fashion industry by enabling transparent cross-company collaboration
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.