28 ene
Schneider Electric Global
Xico
QMG6Customer Satisfaction & Quality Manager / Unit ManagerMission
- Supervise the complete scope of the Quality function or more than two specific quality sub-functions as the ultimate person in charge of customer satisfaction.
- Organize/manage the Quality function within a given entity.
- Advise management regarding quality matters.
- Establish acceptable standards with defined limits of variation in quality of the material, size, weight, finish or other characteristics for goods or services, and maintain these standards.
- Implement operational techniques and perform activities aimed both at monitoring a process and at eliminating causes of unsatisfactory performance at relevant stages of the quality loop in order to result in economic effectiveness.Key Responsibilities
- Manages the Customer Satisfaction & Quality function within one site and develops quality action plans, allocates resources.Main ActivitiesManage the CS&Q; in the PlantVOC: Voice Of the Customer
- Interact regularly with customers to better understand their expectations and concerns.
- Represent the voice of the customer and drive customer centricity within the entity.
- Influence the decision process of their entity to always consider the voice of the customers.
- Contribute to improving customer satisfaction and achieving quality goals by defining, implementing and managing action plans for Quality Excellence & System.
- Run CS&Q; related and the Product Return Management.
- Drive Quality Excellence in Supply Chain and the relevant quality programs and methods to ensure continuous improvement.
- Consolidate all Non-Quality Costs and drive improvement actions.
- Alert the management on issues.
- Contribute to the Tailored Supply Chain implementation.
- Implement the Schneider quality policy,
global directives, and policies to define CS&Q; roles, targets, and objectives within the entity.
- Manage the Quality Management System of the entity.
- Be responsible for people management including goal setting, performance management, competency development, recognition, engagement, and well-being.Key Competences
- L05: Focus on Customer
- C009: Communicate Effectively
- L06: Foster collaboration and networking
- L03: Influence and Convince
- C005: Issue Resolution
- FQ05: Quality Authority
- C011: Business Acumen
- FQ08: Continuous Improvement
- FQ02: Customer Experience Performance
- FQ03: Customer Quality Analytics
- C014: Digital Acumen
- FQ12: Quality Manufacturing/Logistics Key Systems
- Working knowledge of Microsoft Office Suite.
- Quality improvement tools, techniques & models.
- Statistical quality techniques and analysis.Experience Level
- 8 years relevant experience - Monitors and evaluates the quality of inbound and/or outbound telephone calls and other customer contact methods.
- English B2.Schedule: Full-timeReq: 0094AG#J-18808-Ljbffr
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