28 ene
American Express Global Business Travel
Xico
.Entry-Level Travel Consultant - Travel AcademyEntry-Level Travel Consultant - Travel AcademyApply locations Mexico time type Full time posted on Posted 2 Days Ago job requisition id J-70680Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry.
We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.Ready to explore a career path?
Start your journey.As an Associate Travel Counselor, you'll join our highly skilled remote team to learn how to provide outstanding service to our corporate business clients.
We're most proud of our warm and inclusive culture,
innovation in the travel tech space, internal promotions, and career advancement opportunities.What You'll DoAdvise and arrange travel for corporate business customers (both individuals and groups)Educate customers on travel options including air, road, rail, and accommodationsUse various Global Distribution Systems (GDS)Ensure compliance to customers' agreed travel policy, service provider policies, and regulatory requirementsUse positive telephone service techniques and act on special customer requestsCollaborate within your team coach, mentor, and provide constructive feedback to improve service levelsWe look forward to sharing more detailed job functions and key performance indicators during the interview process.What We're Looking ForComputer and application skills, including Microsoft applications, deleting cookies, and internet browsing1+ years of experience working in call center or customer service preferredAdvanced English (speaking, writing,
listening and reading)Passion for excellence in client serviceProfessional communicationAttention to detailResolving customer issues quickly and raising concerns when neededTeamwork and openness to feedbackOur Traveler Care unit is a 24/7 operation.
We have specific colleagues dedicated to the night shift; however, please be flexible and prepared to work afternoon shifts (8am - 9pm) including weekends and holidays.Location: MexicoThe #TeamGBT ExperienceFlexible benefits are tailored to each country and start the day you do.
These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.Develop the skills you want when the time is right for you, with global tuition assistance,
access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.