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.Are you a highly organized, empathetic professional looking to make a real difference in the lives of families?
Join our New York-based ABA therapy company as an Intake Coordinator, where you'll guide families through the onboarding process with care, precision, and professionalism.
This work-from-home role offers the chance to combine your administrative skills and emotional intelligence to help families access essential ABA therapy and day school services.The RoleWhat You'll DoIntake ManagementGather essential information from families regarding their insurance, therapy needs,
and scheduling preferences.Ensure every detail is accurately and thoroughly recorded to create a seamless onboarding experience.Client CommunicationServe as the primary point of contact for families, engaging primarily via phone.Collect required documentation, provide timely updates, and guide parents step-by-step through the intake process.Maintain a clear, compassionate, and professional tone in all interactions.Document ProcessingVerify the accuracy and completion of all required forms, ensuring clinicians sign where necessary.Upload documents into Google Drive, send contracts via PandaDoc, and follow up to obtain signatures.Insurance Verification & Data EntrySubmit insurance verification requests with 100% accuracy, ensuring families can access services without delay.Enter and manage client data in Central Reach, maintaining precision across all records.Tracking & Follow-UpsKeep detailed and organized records of leads, follow-ups, and pending tasks.Monitor all client interactions and ensure all necessary actions are completed promptly and efficiently.Attention to DetailUse standardized documents to ensure all client information matches requirements.Double-check details to prevent errors and streamline the onboarding process.Software ProficiencyLeverage tools like Google Drive, Excel (basic spreadsheets), and Central Reach to handle documentation, reporting, and administrative tasks.Ideal ProfileWhat You BringOutstanding Communication Skills: Exceptional written and verbal communication skills in English (Spanish fluency is a plus).Experience in Related Fields: Background in home care, ABA therapy, healthcare, or insurance verification is highly advantageous.Detail-Oriented & Organized: Proven ability to manage multiple moving parts, track deadlines, and follow up without missing a beat.Emotional Intelligence: Patience and professionalism to handle sensitive conversations with families, providing support when they need it most.Tech-Savviness: Proficiency with Google Drive, Central Reach, Excel, and other administrative tools.Proactive & Reliable: A self-starter who can independently document interactions, track tasks, and ensure no detail falls through the cracks.Why You'll Love This RoleThis role is ideal for someone who thrives in a fast-paced environment and is motivated by the opportunity to make a difference
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.