28 ene
Moonpay
Xico
.Operations Analyst, Fraud Operations (6 month contract)About MoonPayHi, we're MoonPay.
We're here to onboard the world to Web3.Why?
Because we think Web3 is a unique and democratising technology.
It gives people back control of their money, digital identity, data, and property like nothing else before it.What We DoWe're the leading infrastructure company in Web3.
This means we offer our partners everything from payment solutions (we call them 'Ramps') to minting software for digital collectibles, like NFTs.
And over 20 million people around the world now trust our products — just take a look on Trustpilot.We're also big on collaborations.
And we've worked on stunts, drops,
and partnerships with some of the world's most prestigious and forward-thinking brands.But that's not all.
We have also built our own consumer app because we wanted to see if we could build a better Web3 account.
It's taken off in a big way, and we're working hard to continually improve it and to strive for perfection.So whatever your background, we're sure there's something for you here.
Come help us build the future of Web3 and digital ownership.Locations SupportedLisbon, Ireland, Poland, UK, Barcelona, Netherlands, Mexico (Remote)Role DetailsThis is a 6 month contractor role, with an opportunity to become a full time, salaried employee.About The Opportunity ?MoonPay is a global team imagining and building the products and culture of tomorrow.We're driven by our deep belief that blockchain technology will become the status quo, so we commit all our talent to creating the best web3 experiences for everyone, everywhere.
We rely on our open and inclusive culture to foster speed, innovation and responsibility.
Our diverse team is an ongoing inspiration for easy,
effective and accessible products.Join our mission to onboard the world into web3 and empower millions to own, create and share value freely.We are seeking a Fraud Operations Analyst to build upon our focus on fraud prevention and risk management, by upholding our processes around manual account reviews, payment method verification, unblock appeals, remediation and due diligence.In this role, you'll conduct risk due diligence on new and existing MoonPay customers, while also acting as a subject matter expert that owns processes and drives improvements in the fraud operations space.
Your ultimate goal is to ensure good customers can continue transacting while preventing fraud loss and scams from potentially fraudulent customers and third party actors.What you will doExecute reviews of MoonPay customers and transactions across all levels of risk identification,
which includes gathering information from various sources, verifying documentation and conducting risk assessments according to MoonPay policies.Meet performance KPIs including QA and productivity.Partner with CX, Fraud Investigations, and other operations teams to resolve fraud related escalations and improve the customer experience
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.