27 ene
Hsbc
Tláhuac
Descripción-Externa
**Client Management**
The role is responsible for the delivery of post-sales support to Global Banking and Markets (GBM) and Commercial Banking (CMB) clients, across a full range of Global Liquidity and Cash Management (GLCM) products. The role incorporates Client integration, Client Implementation and Client Service.
**Role purpose**
- Assisting a CMB clients’ portfolio on the implementation of GLCM solutions
- Asuring the correct pricing setup for the GLCM solutions implemented
- Identifying cross-sales opportunities according to customers’ needs
- Performing regular deal progress reviews jointly with Sales teams and Line of business
- Maintaining and/or exceeding customers’ level of satisfaction,
resulting in an increase of GLCM business
- Providing different types of solutions to customers’ operational queries
- Being a point of contact and trusted adviser over GLCM’s products and services portfolio
- Being perceived as Best In Class service providing an efficient, transparent and client-focused experience in line with the expectations GLCM sets - Help manage the end-to-end client management process providing a positive and professional onboarding/client experience for customers.
- Use professional and technical expertise to provide credible observations and recommendations to others
- Understand and describe which products and channels relate to specific customers
- Actively engage with colleagues across HSBC to ensure that all customer’s needs are met at the first point of contact
- Help to understand clients' needs in order to improve our offering to existing customers
- Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets
- Contribute to the development and implementation of a risk aware client management culture
At HSBC, we expect our people to treat each other with dignity and respect, creating an inclusive culture that promotes equal opportunity. Our values define who we are as an organization and what distinguishes us, we value difference, we move forward together, we take responsibility for our actions, we use good judgment, we do the right thing and we make things happen.
At HSBC we are oriented to guarantee gender equality and constant training for our employees as well as the protection of their labor and social rights
“At HSBC we offer our colleagues a greater number of days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico,
now you have one more reason to be HSBC and proudly live a culture of well-being, balance and care”
“We want you to be part of our team! Find out what it's like to work with us”
Requirements
Calificaciones - Externas
**Skills**
- Experience in Client Service - Desired
- Internal systems knowledge: Hogan, Leap, Connect - Desired
- High level of responsibility, organization and proactivity
- Effective communication skills, both written and spoken English ( Intermediate - Advanced)
At HSBC, we expect our people to treat each other with dignity and respect, creating an inclusive culture that promotes equal opportunity. Our values define who we are as an organization and what distinguishes us, we value difference, we move forward together, we take responsibility for our actions, we use good judgment,
we do the right thing and we make things happen.
At HSBC we are oriented to guarantee gender equality and constant training for our employees as well as the protection of their labor and social rights
“At HSBC we offer our colleagues a greater number of days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and care”
“We want you to be part of our team! Find out what it's like to work with us”
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.