26 ene
PEPSICO
Xico
**Overview**
- PepsiCo products are enjoyed by consumers more than one billion times a day in more than 200 countries and territories around the world.
PepsiCo generated more than $79 billion in net revenue in 2021, driven by a complementary beverage and convenient foods portfolio that includes
**LAY'S ®, DORITOS ®, CHEETOS ®, GATORADE ®, PEPSI ®, QUAKER ®** and more.
PepsiCo's product portfolio includes a wide range of enjoyable foods and beverages, including many iconic brands that generate more than $1 billion each in estimated annual retail sales.
Guiding PepsiCo is our vision to Be the Global Leader in Beverages and Convenient Foods by Winning with PepsiCo Positive (pep+).
pep+ is our strategic end-to-end transformation that puts sustainability and human capital at the center of how we will create value and growth by operating within planetary boundaries and inspiring positive change for planet and people.
Our employees drive our culture.
No two days are the same; we are dynamic and full of passionate teams that embrace new ideas through our collaborative spirit.
At PepsiCo, we know that our company can only succeed when our associates and the society we serve flourishes.
We are committed to fostering a diverse workforce by creating a collaborative, equitable and inclusive space where everyone, regardless of what we look like, where we come from or who we love, has a voice.
At PepsiCo we create a Space to be you.
Now we are looking for this position:
**Responsibilities**
**IT Service Management - LATAM lead**
**Main purpose**
The IT Service Management team leads the maturation and governance of key IT support processes and provides performance insights to drive continuous service improvements.
Our processes, services,
and tools serve as a key entry point for an extensive set of IT and non-IT users seeking and providing support of IT services and products across the globe for PepsiCo.
We are seeking a leader to manage our LATAM sector service management team.This role oversees the governance and execution of service management ITIL processes for LATAM This includes the process areas Incident, Problem, Release, Change, Configuration, etc.
This role will work closely with IT global capability and sector CIO teams being the single point of contact for the sector(s) to drive insights, ensure alignment to global process, collect feedback, and identify service improvement opportunities.
This role will influence for process discipline across multiple IT teams and drive holistic Service Management risk/opportunity assessment for the sector.
**Accountabilities**
- Single point of contact for the sector for all IT Service Management processes (Incident, Change, Problem, etc.)
- Monitor and improve the governance and execution of the global ITIL process across the sector.
- Facilitates weekly service reviews with the Sector CIO and CTO/Ent.
Solutions teams.
Reviews include the following:
- Review current availability, trends, opportunities, etc.
(I.e., progress towards target objectives, SLAs/KPIs)
- Review current incidents from the last week 3-Review problem management statistics
- Support and facilitate the risk process with the sector to identify, elevate and align on the risks that exist in the sector.
- Leverage the global risk process as defined by the risk GPO.
- Identify opportunities for risk mitigation and align associated work efforts (investment, resourcing, etc.)
- Develop reporting, analysis of trends and deriving insights to the sector to support the availability targets.
- Support the configuration management team to ensure the CMDB is update and as complete as possible for the sector
- Drive insights for the sector, leveraging ServiceNow data, to identify opportunities, process improvements, etc.
- Establishes a strong partnership with the DevSecOps organizations in the sector to drive continuous improvement and process governance.
- Drive the long-term strategy and the implementation of new requirements in myIT Services and other supporting Service Management technologies.
- Works with IT leaders to properly integrate new technologies and suppliers into PepsiCo's service management processes.
- Monitors and ensures IT Controls compliance requirements are met,
and risk remediated for service management (ITIL) process
**Qualifications**
**Qualifications**
**Experience**
- Experience working in Agile / DevSecOps organizations
**Tech Skills**
- Bachelor's or Master's Degree in Computer Science, Management Information Systems or other related
- Experienced with IT support/operations
- Strong analytical skills to support the synthesis of knowledge and information out of abstract and varying types of data points
- Office 365 - Proficient with Microsoft tools (Excel, Power
- point, Office, Outlook)
- Experience with virtual team collaboration tools (Yammer, Notes, Teams)
- Experience with reporting tools (Tableau, Power BI,.)
- Experience with ServiceNow preferred
**Non Tech Sk
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