27 ene
Servicios Comerciales Amazon M
Ciudad de México
6-12 Months' experience implementing and configuring Salesforce for 50+ users
- Solid understanding of and detailed experience with Salesforce architecture
- Strong business analysis and functional experience, including requirements gathering, creating/deploying solutions to end users
- Proven ability to build effective partnerships with business owners and technical partners
Job summary
Key job responsibilities
- Prioritize and cultivate a positive user support experience.
- Manage and work the Salesforce support queue by promptly triaging cases, answering end-user questions, fulfilling requests, and resolving system incidents in a timely and customer centric manner.
- Assist in monitoring data quality and integrity.
Execute data migration/cleansing projects.
- Take initiative to improve support processes, decreasing delivery time, and improving customer satisfaction. Look for ways to automate manual processes and increase self-service capabilities.
- Collaborate with internal teams effectively, seek to understand user experience and stakeholder perspective on operational processes, and deliver clear solutions to stakeholders.
A day in the life
You will work closely with our Salesforce Architect in implementing and designing or salesforce platform.
- Certified Salesforce Administrator or equivalent experience
- Experience working with large-scale, complex datasets
- Campaign management experience using cloud technology (e.g. Salesforce Marketing Cloud, Marketo, Eloqua, Pardot) or on-premise technology (e.g., IBM, Teradata, Adobe).
- Experience managing and triaging user submitted issues via ticketing system(s)
- Experience with HTML, CSS, JavaScript, AMPscripts,
Apex/Visualforce, etc...
- Advanced Excel skills (Macro, Pivot Tables, VLookups)
- Experience working in iterative projects, and with deployment strategies/processes (staging environment vs. production)
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.