26 ene
Mexico
Guanajuato
**eProductivity Software (ePS)** is a leading global provider of industry-specific business and production software technology for the packaging and print industries.
eProductivity's integrated and automated software offerings and point solutions are designed to enable revenue growth and drive operating and production efficiencies.
With several offices worldwide, including Sao Paolo, Brazil, and over thirty-years dedicated to delivering best-in-class technology to the packaging and printing industries, it is our deeply held philosophy that eProductivity Software succeeds when our customers thrive.
**Primary Responsibilities**- Resolving customer technical issues- Answer incoming telephone calls and open cases in SalesForce,
identifying customers, populating case details, and confirming accuracy of data- Review case details and contact customer within SLA response requirements- Identify customers operational and business areas of weaknesses and guide ePS and customer to the right resolution in support of the business- Submit new solutions in EPS knowledge base with proper documentation and possible addition to knowledge base- Software installation and upgrades**Required Skills**:- Minimum of 3 years of in-house or customer facing technical support experience- Windows operating systems knowledge- Linux operating system knowledge, preferred- MS Remote Apps/Citrix knowledge- MS SQL Server knowledge- Excellent verbal/written communication skills - ability to solve problems in a fast-paced environment- College degree or equivalent experience required- Hours may vary, and some out of hours work required**Languages**- Fluent in English- Spanish preferred**_ ePS - Empowering Packaging and Print_
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