Bilingual Agent Backoffice VH148

Bilingual Agent Backoffice VH148

.Bilingual Agent BackofficeMX-DF-Mexico DF**Description**:**During a Typical Day, You'll**- Provide resolution and/or next steps to dealer-generated financial assistance cases using available resources to determine the appropriate actions (e.G., Retention Model output, knowledge base content, etc.
).- Ensure appropriate action (including required escalations) is taken with utmost priority and speed,



to ensure service level metrics are achieved.- Written communication is professional and grammatically correct within GCCT case notes and dealer portal messages.- Ensure all decisions and/or next steps are properly documented in GCCT to allow for an accurate historical view of customer contacts with the Ford Customer Relationship Center (CRC).- Attend team meetings, focus groups, and training sessions as scheduled.- Work on activities and/or projects as requested by the Supervisor.Identify and relay to Supervisor areas for improvement within the Fast Path case handling process.
**What You Bring to the Role**- High school diploma or GED required- One (1) year customer service experience preferred- Experience in the automotive industry and dealer service operations a plus.- Strong written communication skills with all levels of the organization- Strong customer service, interpersonal and relationship-building skills- Strong multi-tasking skills- Strong organizational, time management, planning and problem-solving skills**What You Can Expect**- Working hours Monday to FridaySaturday and Sunday offWork on site90 pesos per hourPaid trainingBenefits of lawLife insuranceEligible restaurant card after 90 daysRewards program**About Percepta**Established in 2000,



Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.Our values are the heartbeat of our organization, and we live, breathe, and play by them every day.
As a Percepta team member, you can expect:**Culture of Service** - to be treated like you are the customer from day one**Teamwork** **- belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges value of your contributions**Respect** **- a team that is accountable, dependable and gives you their full attention**Proactive** **- to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization**Career** **Growth** - lots of learning opportunities for aspiring minds**Diversity** - be a part of our growing diverse and community-minded organization that is all about having fun!
**Competitive Compensation** - we take care of family,



which is why we offer more than just competitive wages and great benefits.
Our programs offer incentives and promote physical, mental, and financial wellness.
**Percepta is an Equal Opportunity Employer

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