26 ene
Nissan Motor Iberica
Aguascalientes
Customer Service Representative page is loaded
Customer Service RepresentativeApply locations: Aguascalientes, Aguascalientes - Mexico
Time type: Full time
Posted on: Posted 2 Days Ago
Time left to apply: End Date: January 30, 2025 (4 days left to apply)
Job requisition id: R00180251
Mision: The position is responsible for providing excellent and efficient quality service in inbound calls from Customers/Businesses that own a vehicle through Nissan Motor Acceptance Corporation (NMAC) or Infiniti Financial Services (IFS) regarding any inquiry, complaint, and/or question they have regarding their loan and/or lease accounts (including technical support assistance to the NMAC/IFS Website).
This service is also provided to NMAC/IFS Dealerships and/or 3rd Party (i.e.
Other Financial Institutions) inquiring on subjects like Payoffs, Titles, and others.
The majority of the calls are in English, but there might be a few calls in Spanish.
Responsibilities: Receive a standard number of inbound phone calls on active/inactive accounts from NMAC/IFS Customers or Businesses, NMAC/IFS Dealerships, and/or Third Parties (Other Financial institutions, etc.
), resolving inquiries, handling complaints, and walking them through the correct process according to their original request.Identify current Account status for appropriate action on both Retail and Lease NMAC/IFS phone calls regarding Titles, End of Term, Interest rate, and other subjects.Maintain a Quality Standard on all phone calls received, guaranteeing a minimum overall average percentage of 70% following our Call model to assure all Compliance, State,
and Federal regulations are within guidelines.Utilize all tools and resources available to proactively resolve our Customer's concern and prevent any further call backs.Follow all Adherence guidelines to achieve a minimum target of 95%.Requirements: Knowledge and skills: Basic understanding of the auto finance industry.Experience: Knowledge of excellent Customer Service techniques (preferably call center based).Academic level: High School diploma / Bachelor degree preferred.Technical skills: MS Office Intermediate.Language: Fluent English.Skills: Business Acumen (Knowledge).Continuous learning.Resolution of problems and conflicts.Negotiation and influence.Analytical aptitude.Nissan (NMEX, NEdM, NRFS, NRFM y ANZEN) realiza contrataciones con base al cumplimiento del perfil de puesto en la vacante, sin distinción (ni discriminación por género, identidad y/o expresión de género, orientación sexual, raza, color, idioma, religión, opinión política o de cualquier otra índole, origen nacional o social,
posición económica, nacimiento o cualquier otra condición).
-Nissan (NMEX, NEdM, NRFS, NRFM and ANZEN) hires based on the fulfillment of the job profile in the vacancy, without distinction or discrimination based on gender, gender identity and/or expression, sexual orientation, race, color, language, religion, political or any other opinion, national or social origin, economic position, birth or any other condition.
By applying for the advertised position, candidates acknowledge that Nissan Mexicana and its subsidiaries reserve the right to conduct a public conduct search due to the sensitive nature of the assets and information involved in the role.
This includes, but is not limited to, proprietary information, financial data, and other assets requiring safeguarding.
Nissan Mexicana and its subsidiaries assure confidentiality and compliance with all legal requirements regarding the use of such information.
By applying for this position, you are consenting to this check.
Aguascalientes, Aguascalientes, Mexico
Nissan is more than a car company.
We are an innovation company.
We take the most innovative thinking in the industry and combine it with performance, value, efficiency, safety, and style.
The result: Cars that thrill you every time you get behind the wheel.
With over 150 million vehicles produced globally, Nissan continues with the goal to enrich the lives of our employees and customers alike.
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