26 ene
Partech Partners
Xico
Customer Service Specialist - N America, (f/m/x), SaaS/Greentech/Fashion Communicating directly with the worlds most sustainability focused fashion and textile business, you will have a talent for identifying problems, breaking them down and finding solutions.
By understanding our supply chain transparency platform and our values, you will bring success for your clients, yourself and the company in its mission to scale globally.
What you will do You'll join a globally distributed CSM team and work closely with one of our US Customer Success Managers, your focus will be on supporting fashion and textile partners in the region.
You will: Join client calls alongside CSMs,
taking ownership of follow-up actions and operational tasks.Address and resolve client inquiries related to platform use and general troubleshooting.Plan and deliver spontaneous or urgent live onboarding and training sessions for both clients and suppliers.Manage scheduling and logistics for onboarding sessions with User Solutions team, ensuring seamless execution.Act as the first line of support for operational issues, coordinating with internal teams (e.g., User Solutions, Product) for escalation and resolution.Monitor response times and ensure clients' concerns are resolved efficiently.Maintain detailed records of training sessions, client issues, and solutions provided.Assist in creating user-friendly training materials and guides to help clients adopt the platform effectively.What's in it for you? Working with a modern, international team on a mission to make the fashion industry more sustainableA position with real opportunity to learn the ropes and grow your career in CSM within SaaSGreat package, generous holiday allowanceA company where values are actively livedBeing part of a young,
dynamic company that implements employee ideasJoining a thriving business on the cusp of its next growth phaseHigh level of personal responsibility and independenceFlexible, hybrid, and remote work optionsWho you are You have existing experience in a customer-facing B2B positionYou are a communicator by nature, you like dealing with people and solving problemsYou are tech-savvy and have excellent project management skillsYou understand the importance of an SLA-driven approach and how that impacts the business as a wholeExperience working in B2B Fashion, Textiles, or Supply chain is highly desirableExperience in SaaS an advantageYou speak and write fluently in EnglishYou are already based in Mexico and comfortable with remote workingRetraced was born in 2019, in Düsseldorf,
Germany with the vision to create a global ecosystem to drive sustainable change in the fashion industry by enabling transparent cross-company collaboration.
With over 65 employees globally, and over 20€ million raised so far, our award-winning platform is the world's first and leading cloud-based supply chain sustainability management system, complete with all CSR capabilities that empower fashion and textile companies to connect all stakeholders in their global supply chains on one network and ensure efficient sustainability data exchange, collaboration, and communication between parties.
This allows them to take action and implement strategies to achieve more sustainable and responsible production practices.
The information gained can be shared internally within the company and externally with authorities, customers, or business partners.
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