27 ene
Ciudad de México
Customer Success Manager, Google Workspace
Please submit your resume in English - we can only consider applications submitted in this language. Only applications of candidates with Mexican citizenship will be evaluated for this role in compliance with the provisions of Article 7 of the Federal Labor Law.
Minimum Qualifications:
- Bachelor's degree or equivalent practical experience.
- 6 years of customer-facing experience, driving customer development programs.
- Experience managing customer organizational structures, developing technology programs, defining milestones, success criteria, resource allocation, and on-time delivery.
- Experience driving digital development using Workspace and managing initiatives across engineering, sales,
support, and services.
Preferred Qualifications:
- Master's degree in a management, technical, or engineering field.
- Experience leading or project managing workplace productivity and collaboration programs in large enterprise organizations.
- Experience working with Enterprise and Solution architects to define future states of the roadmap to deliver to customers.
- Experience collaborating with channel partners, system integrators, and knowledge of the Google Cloud ecosystem.
- Excellent communication, presentation, and program management skills.
About the Job:
As a Customer Success Manager, you will be an expert in digital workplace transformation and Generative AI, utilizing knowledge of customer personas and technology trends that drive businesses to evolve. You will act as a trusted advisor to a portfolio of customers to help them maximize value from Google Workspace solutions, and work with other customer-facing teams to ensure that customer experiences on Google Cloud exceed expectations.
Your responsibilities will include driving the successful adoption of Google Workspace solutions, serving as a thought leader in Generative AI and digital productivity, and partnering with customers to identify success plays that accelerate their time to value.
Responsibilities:
- Drive the successful adoption of Google Workspace solutions for a portfolio of accounts.
- Serve as a thought leader in Generative AI and digital productivity and collaboration.
- Partner with customers to identify success plays and develop implementation plans.
- Guide executive customer stakeholders through changes needed to unlock the full value of Workspace.
- Partner with customer-facing account teams and executives to develop strategic and technical plans.
Google is proud to be an equal opportunity and affirmative action employer.
We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing equal employment opportunities regardless of various factors. Google does not accept agency resumes. Please do not forward resumes to our jobs alias or any other organization location.
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