25 ene
BizForce
Nuevo Casas Grandes
**Software QA Analyst (Specializing in IVR Testing)****Duties and Responsibilities**:- Analyze call flows, identify issues, and provide recommendations for process improvements.- Collaborate with cross-functional teams to ensure IVR systems align with business requirements.- Create and execute test plans and test cases.- Document and report defects, issues, and areas of improvement.- Make customer experience (CX)-driven recommendations for customer journey improvements.- Collaborate with BA and Dev teams to understand IVR requirements and provide feedback.
**Requirements**:**Basic Qualifications**- Bachelor's degree in Management Information Systems (MIS), Computer Information Systems (CIS),
or another technical-related field.- Strong written and verbal communication skills, with the ability to communicate effectively with all levels of the organization, including team members, management, customers, and third-party vendors.- Ability to work independently and in a team, demonstrating a strong sense of ownership.- Strong technical and analytical skills.- Ability to manage multiple projects, adapt to changing priorities, and demonstrate effective time-management skills to comply with project deadlines.- Detail-oriented.- 3-5 years of experience using Microsoft Office 365 products (Outlook, Word, heavy Excel).
**Preferred Qualifications**- Bachelor's degree in Computer Science or Information Systems.- Background in Software Development Life Cycle (SDLC).- Knowledge of testing methodologies, tools, and best practices.- Experience with call flow analysis and understanding of IVR processes.- 1-2 years of Software Quality Assurance experience.- Fluency in Spanish.
**Benefits**Our Commitment to delivering high-quality results for our clients and the only way to do that is ensuring a rewarding,
respectful and productive experience for our employees.
We hold the same values for both our customers and our employees.- Permanent Work From home- Permanent Weekends Off- Great Company Culture and No Micromanagement- Continued Education- Specialized Training
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.