26 ene
Cisco Thousandeyes
Tláhuac
**Who We Are**:
The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As the world continues its digital transformation and relies more on cloud services and the Internet, the "network," which is now both public and private, has become a black box our customers cannot see or understand.
Our Internet and cloud intelligence platform delivers the only collectively powered real-time view of the Internet and private networks, cloud, and SaaS platforms, helping enterprises and service providers identify problems before they impact revenue, damage brand reputation, or halt employee productivity.
In August 2020,
Cisco Systems completed the acquisition of ThousandEyes, which now forms the ThousandEyes Business Unit within the Cisco Networking Business Group and is the Network Assurance solution for Cisco across the Cisco Networking Cloud and Cisco Security Cloud. ThousandEyes is also a foundational component of Cisco's growing Full-Stack Observability ("FSO") business.
**About The Role**:
- As a Customer Success Specialist (CSS) you will showcase your "Customer First" attitude, your passion for service and enjoyment of learning new technologies. As part of this exciting role, the CSS is accountable for maintaining strong, long-lasting, customer relationships through the advocacy and realization of customer goals as well as increasing the adoption and utilization of ThousandEyes products. You will become a specialist on the ThousandEyes platform and make suggestions for customer adoption and growth while working closely with Sales and Customer Success teams.
Role Location: Mexico City, Mexico; Remote Mexico
**What You'll Do**:
- Work closely with the Customer Success Managers and Technical Adoption Managers to ensure the success of the customer journey as measured by adoption and health scores
- Be responsible for communicating objectives and ensuring timely delivery of solutions
- Assist with ticket escalations, providing regular reporting on customer health and utilization
- Developing long-term relationships with your assigned ThousandEyes customers
- Coordinate, develop, and lead customer projects
- Launch and on-board new customers, and set them up for success with the platform
- Become a trusted adviser for the partners and operational teams via the ThousandEyes platform
- Forecast and track key account metrics
- Help drive customer renewal
- Assist with high severity requests or issue escalations as needed
**Qualifications**:
- A standout 'customer first' attitude
- Outstanding communication and problem-solving skills
- Excellent listening, negotiation and presentation skills
- Proven background in lead generation and prospecting
- At least 1-2 years of professional experience with data collection or analytical experience in software or technology
- Ability to work with various business units
- Highly organized with outstanding follow-up skills
- Technically adept, understanding of software and how businesses use software
- SaaS experience a plus, but not required
- Passion for cloud technologies
- 4 Year Degree preferred or equivalent experience in SaaS and Cloud technologies
- Excellent verbal and written communication skills
- Proficiency in English (written and verbal)
Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.