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Aig
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.Who we areAmerican International Group, Inc. (AIG) is a leading global insurance organization.
Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions.
These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.Get to know the businessAIG Travel Guard is a provider of travel insurance plans and assistance services covering travelers worldwide through each of the 7 centers we have in different parts of the world.
From our service center based in Mexico City we provide support to LAC, Spain and Portugal.AIG Travel Guard The plans offer coverage for vacation and trip cancellation, travel interruptions and delays, emergency medical and health expenses, lost baggage and more.
We provide support to both leisure and corporate travelers all around the globe.Recently, AIG Travel Guard was awarded top honors by Forbes Advisor in their Best Travel Insurance Companies list for consumers.
Out of 15 travel insurance companies ranked by the financial news outlet, AIG Travel came in first.About the role**What you need to know**:Paid Time Off; Up to 20 days each yearafter the first year with the AIGCompany provided language instruction (English/Portuguese)The Latin American Region (LAR) Customer Service Coordinator is the front-line of customer support in coordinating risk mitigation activities that ensure AIG's clients are in the best hands while traveling abroad.
You are the heart of the operation and will work with AIG Travel's Medical,
Security and Compliance teams to provide superior customer service in our clients' greatest time of need.
**Main activities include**:Arrange clinic/hospital services at Emergency Rooms or with Specialists, House Call visits or Virtual Medical Assistance, Lab Tests coordination, Medical Evacuations, Repatriation of Mortal Remains, among othersTrack delayed luggage, explain process for Trip Cancellation and Trip Interruption benefits, among othersCare and consideration given to cases managed in respect of technical and operational case management quality, complaints reduction, leakage and cost control, reserving accuracy, quality and ensure department operates within defined regulatory, legal and company policy requirementsAssist clients in analyzing their requests in order to provide adequate service
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