Technical Consulting Engineer, Enterprise Wireless HGH949

Technical Consulting Engineer, Enterprise Wireless HGH949

Technical Consulting Engineer, Enterprise Wireless
**What You'll Do**
**Who You'll Work With**
The position provides a highly motivated individual an opportunity to work with some of the largest enterprise wireless customers in the world and allows for an in-depth understanding of several key growth segments of the Wireless LAN solutions.
**Who You Are**
**Role & Responsibilities**:
- Provide hight-touch customer technical support.
- Participate in daytime and night/weekend on-call rotation.
- Troubleshoot Wireless LAN networks to quickly resolve and minimize downtime and outages.
- Recommend technical solutions to improve customer operations.
- Maintain CRM database for active issues.



TCE is the owner of the customer issues throughout the resolution process.
- Create Methods of Procedure (MOP) and action plans for post-sales projects.
- Utilize the Cisco technical service lab to recreate and resolve customer issues.
- Develop expertise in specific areas (i.e. technology, product).
- Manage the issues/customers by setting expectations and meeting/exceeding those expectations to achieve the highest level of customer satisfaction.
- Effectively communicate/escalate issues to engineering within Cisco, and deliver resolutions/work-around to the customer.
- Work with Sales and Professional Services to develop state-of-art customized Wireless LAN solutions for customers worldwide.
**Minimum Qualifications**:
- Bachelor’s degree in Computer Science or related field, Master’s Degree a plus.
- Must have excellent written and verbal communication skills, as this role requires significant interaction with partners, customers, and internal stakeholders within Cisco.
- Minimum 3 - 5 years’ experience designing, deploying, configuring, supporting, trouble shooting, debugging,



and administering Wireless Networks products, devices, and technologies.
- Must demonstrates an aptitude and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge.
- Must have in-depth technical knowledge in the following areas:
- Cisco AireOS Wireless LAN Controllers, IOS-XE Wireless LAN Controllers, IOS-XE Catalyst Wireless LAN Controllers, and Virtual Wireless LAN Controllers
- Cisco Wireless Access Points: IOS Access Points
- Cisco Prime Infrastructure, Wireless Mobility Services: MSE, CMX, DNA Spaces, DNA Center (DNAC), BLE technology, ISE integration, and IoT technology
- Virtualization technologies (VMware, Openstack, KVM, etc.)
- Programming skills in Python and Bash scripting
- System Admin level expertise in Linux and Open-Source technologies
***




**Why Cisco**
WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.
We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns, and protects. No other company can do what we do - you can’t put us in a box!
But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)
Day to day, we focus on the give and take. We give our best, give our egos a break,



and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.
So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!
U.S. employees have **access** to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO)



each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.
Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:
.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds

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