25 ene
Aleph Holding
Xico
.
**Are you ready to join our digital revolution journey?
****Aleph** represents the world's leading platforms in 115+ markets, across new and existing geographies, enabling platforms like Twitter, Meta, Snapchat, and nearly 35 others to expand into new markets, and empowering advertisers to take full advantage of the platforms' advertising capabilities.
Through these long-lasting partnerships, Aleph creates the opportunity for all people and businesses to advertise at a local and global level without limits.Are you passionate about teamwork, integrity, protagonism, and delivering results?
Do you thrive in an environment that values collaboration, accountability, and innovation?
If so,
we have an exciting opportunity for you!- We are looking for a **Tech Support Specialist **to support our Team in **Mexico City**!
**What You'll Do**:- Full technical support - Troubleshooting & Incident Management, leveraging advanced analytics to find and mitigate current and possible future issues.- Development, set-up and interpretation of advanced reports and BI models targeted to improve campaign results, enrich Teams with knowledge and educate clients.- Delivery of data-driven insights and conclusions to internal Aleph teams (Account managers, Growth managers), clients, and Platform Teams.- Cross-functional Collaboration - Collaborate with internal teams (Leadership, Growth, Account management) to ensure technical solutions to ad campaigns- Sales support - Assisting sales teams with relevant tech solutions to execute efficient ad campaign delivery- Platform support - solving platform-related complications to ensure non-stop campaign flow (creatives, approvals, payments, policy, accounts,
monitoring client-side issues)**What You Need For This Role**:- 3+ years of operational experience in roles related to Technical Support, Operations, Data Analysis, or Digital Media is ideal.- Proficiency in English is a MUST.- Advanced knowledge of Excel.- Familiarity with data visualization tools like PowerBI, Tableau, or Data Studio is a plus.- Experience with CRM and workflow tools.- Experience working with Amazon platforms (e.G.
Sponsored Products, Sponsored Brands, Sponsored Display) is a plus.- Understanding of the agency environment is a plus.- Strong time management, communication, and organizational skills are essential.- Attention to detail and the ability to work effectively under pressure.- Willingness to learn and contribute to process improvements is encouraged
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.