25 ene
Epos Now
Nuevo Casas Grandes
**Job Type**: Full-time Perm**Shift**: Mon - Fri | 9am - 6pm - some weekends**About the company**:Welcome to Epos Now - we're a leading fintech business, with a mission to help small businesses grow and thrive using our cloud-based software.
We are rapidly developing (with offices across the world), and want to expand our Onboarding teams to support further growth this year.
**About the role**:A positive and confident communicator, with an excellent telephone manner, you will be the first interaction for many prospective customers looking for a tech-led solution to their challenges.
As a member of the customer support team,
you will play a key role in handling customer support calls to onboard new customers and resolve any queries timely and efficiently.
**Responsibilities**:- Deliver training for new customers as part of their onboarding process- Take inbound customer support calls, answer webchats and tickets- Where appropriate, escalate and accurately record customer data- Conduct remote trouble-shooting and training sessions with clients- Develop and maintain an in-depth knowledge on all products and services- Working to call time and upselling targets, using a "soft sales" approach to proactively identify growth opportunities and attend to customer needs**Requirements**:- Driven and proactive - Can work independently and is determined to succeed (essential)- Organised - Manage diary, phone and update systems with great attention to detail (essential)- Resilient - Can bounce back from challenging customers, remaining calm and professional while dealing with volume calls (essential)- Personable - Able to keep calm and show empathy for customers (essential)- Tech-literate and knowledgeable - Have a basic understanding of Android, iOS and Windows Operating Systems,
a basic knowledge or experience in using Google Suite, and an awareness of customer CRM systems and data input (preferred, not essential)**Benefits**:- Progression and increased basic salary through performance targets- Earn uncapped commission through an "inbound sales" approach- Life, medical and dental insurance- Exclusive retail, restaurants, travel and accommodation discounts- 24/7 access to health/well-being online centre- Long service and half annual awardsWhat are the next steps?Supplemental pay types:- Commission pay- Performance bonus**Experience**:- Customer service: 1 year (required)Work Location: Remote**Salary**:
$421,300.00 - $635,093.00 per month**Experience**:- Customer Service: 1 year (required)- Account Management: 1 year (preferred)**Language**:- English (required)- Spanish (required)Work Location: Remote
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.