25 ene
GSB
Nuevo Casas Grandes
The Tech Support Specialist reports to a Technical Support Team Lead, and ensures critical customer issues are resolved quickly and accurately.
Success in this role will be defined by: a strong customer-oriented mentality, a thorough systematic approach to troubleshooting, and the curiosity to learn about a diverse set of technologies.
**Responsibilities**:- Maintain a strong understanding of Avigilon's software and products, including cameras, servers, and networks.- Troubleshoot Avigilon's hardware and software products over the phone and through remote sessions- Concisely document software, hardware, and network information in a case management system- Continuously learns new skills,
technologies & products**Basic Requirements**- Exceptional skills in problem solving & time management- Able to provide timely updates and manage customer expectations- A self-starter who can work independently as well as collaborate effectively with team members with mínimal supervision- Ability to handle complex situations while troubleshooting critical issues & maintaining effective communication with all stakeholders- Demonstrates a continuous learning mindset to digest the technical details of an ever evolving product line- Agile, resourceful learner with strong attention to detail- Installing, configuring, and troubleshooting various operating systems, software, and hardware- IP networking: routers, firewalls, wireless technologies, RTP, TCP/IP, UDP, IGMP and Multicasting- 6+ months of customer support experience in specific technical support environments: video surveillance or access control, telecommunication, cloud software, enterprise hardware support, IT helpdesk/service desk- Degree/Diploma in Computer Information Systems, System Administration, Computer Science or equivalent- Certifications such as,
but not limited to: CCNA, CCNP, MCSA, MTA, LFS, MCSE, CompTIA A+- A familiarity with the Onvif profile or other video streaming services**French, Spanish, Portuguese, or Italian fluency**- Experience working in environments using the KCS Methodology**Benefits**:Benefits above the law6am to 3pm (covering North American hours)RemoteTipo de puesto: Tiempo completoSalario: $30,000.00 - $40,000.00 al mesHorario:- Diurno- Turno de 8 horasPrestaciones:- Opción a contrato indefinido- Seguro de gastos médicos- Seguro de vida- Trabajo desde casa- Vales de despensaEducación:- Licenciatura terminada (Deseable)Experiência:- Soporte técnico: 3 años (Deseable)Idioma:- Francés (Deseable)- Portugués (Deseable)- Italiano (Deseable)- Inglés (Deseable)Lugar de trabajo: Remote
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.