25 ene
Intouch
Monterrey
.
**Senior Support Engineer****Monterrey, Mexico.
**Work for the world's smartest in-store media networkThe problem we're solvingDigital retailers use data to study shoppers' online behavior, predict their needs, and eliminate any friction points in the decision-making process.
As a result, they provide shopping journeys that are very low on cognitive stress and therefore high on conversions/revenue.
The problem is that digital-born retailers are moving to the offline world to increase their market share,
and physical retailers are lacking the technology to compete with the complex data models digital ones have.Our VisionOur vision is to make physical spaces more intelligent and engaging than digital ones.Our MissionOur mission is to harness the power of data by instantly and intelligently delivering highly engaging personalized and profitable in-store experiences.Our Values- Proactive: We don't wait to be told what to do.- Rational: We execute on well-researched ideas.- Resilient: We simply don't give up and are determined to succeed.- Diverse: Our differences make us stronger as a group and we love that.- Social: We work hard and take time to celebrate success.Job Information- Job Title: Senior Support Engineer- Department: Support- Job Location: Mexico, Monterrey.- Employment Type: Full Time- Reports To: Support Team LeadJob PurposeA Senior Support Engineer works to primarily address technical issues relating to software implementation, function, and upgrades.
They resolve our customer-submitted tickets promptly and create product problem reports and troubleshooting documents for each issue.
A Senior Support Engineer will also work closely with our technical teams to identify and resolve any technical problems that might arise in the production environment.Job Responsibilities- Respond to customers who are experiencing technical issues with our products- Oversee and follow up on customers' unresolved tickets- Escalate unresolved issues to appropriate internal teams (e.G
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