[B-619] - Customer Service Representative

[B-619] - Customer Service Representative

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**Description**:We are seeking a talented Customer Service Representative to join our client's team.
As a Customer Service Representative, you will be responsible for providing exceptional service to customers, handling inquiries, troubleshooting issues, and maintaining strong customer relationships.
**Responsibilities**:- Data entry of orders- Professionally handle incoming requests promptly and thoroughly- Process customer orders by compiling and sorting information and establishing entry priorities- Resolve product and service problems by clarifying the customer's complaint; determine the cause of the problem and following up to ensure resolution- Record details of inquiries,



comments and complaints- Understand each customer's needs to building strong long-term relationships- Provide general administrative and customer service support for all departments- Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience- Have the technical knowledge to help a customer troubleshoot their website, API and data feed- Call customers to inform them of new products and promotions**Requirements**:- A minimum of 2 years of experience in a customer service role, preferably within the distribution, retail, or manufacturing sectors.- Excellent written, verbal, and interpersonal communication abilities.- Demonstrable strong customer service skills.- Exceptional organizational abilities, attention to detail, and time management skills.- Fluent in both English and Spanish, in both written and spoken forms.- Must possess your own laptop/desktop that meets the following minimum qualifications:- Processor: Core i5 or higher- RAM: 8GB or higher- Must have a reliable internet connection with the following bandwidth requirements:- Minimum Download Speed:



6 Mbps- Minimum Upload Speed: 5 Mbps- A quiet, private place in your home where you can work without background noise and interruption**Benefits**:- Flexible work hours- Access to diverse projects- Opportunities for professional growth- Collaboration with diverse teams- Work from home- No commute time- No dress code (unless there's a meeting!
)- Eco-friendly work lifestyle- Exposure to multicultural team- Potential for long-term engagement- Improved work-life balance**About 1840 & Company**:1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services.




We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.Our mission is to empower growth for forward-thinking businesses, seamlessly bridging any skill or resource gaps with our expertly vetted talent pool

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https://www.kitempleo.com.mx/empleo/135795761/b-619-customer-service-representative-nuevo-casas-grandes/?utm_source=html