25 ene
Chanel
Estado de México
.As an Boutique Operations Manager you will be in charge of oversee the back-of-house team in executing operational and administrative tasks, ensuring adherence to CHANEL standards of exceptional customer service, comprehensive product knowledge, impeccable personal presentation, and seamless teamwork at all timesKey ResponsibilitiesCustomer Experience / Customer RelationshipEstablish and maintain strong client relationships by responding promptly and appropriately to all internal and external queries while ensuring that all clients are kept informed as appropriate.Always provide the highest level of customer service to colleagues, including prompt response to requests from Clients,
Boutiques Management and Head Office.When assisting on the boutique sales floor as needed, apply CHANEL standards of customer service such as welcoming clients, presenting new collections, escorting clients to the door as appropriate.Back Office Workflow & ManagementCollect information and data for statistical and financial reports for the Boutiques and Head Office.Maintain a variety of statistical records for the boutiques.Conduct mid-month estimate with Boutique Managers.Code all invoices, keep records, and send to the Head OfficeUpdate store policies/procedures manuals as per update from Head Office.Become a boutique super-user for all back-office systems and processesFollow up Chanel et moiProcess bank deposits and perform cash registers' daily reconciliations and forward them to Head Office.Ensure prompt ordering of stationery and boutique supplies.Prompt handling of telephone calls in a pleasant and professional manner, providing relevant information and taking accurate messages and/or direct telephone calls.Boutique OperationsEnsure secure and accurate use of the cash register, including the opening, balancing, checking,
and closing and forwarding them to Head Office.Assist in the process for both international and local boutique repairs in a timely manner (keep accurate control records of all customer repairs; ensure repairs are sentto Paris, Switzerland, and local authorized vendors; communicate repair status to clients and front of house staff).Assist in minor accessories and watch repairs.Assist in keeping all watch inventories current and that the proper supplies of parts are available for repairs.Communicate with contractors/vendors, management/IT to provide services for the boutique.Keep accurate records of outgoing goods on loan to clients and merchandise sent to the cleaners and local authorized repair shops.Manage Cashiers, Stockist and alterationsFashion Division SupportWork with the Boutique Director and Sales Manager to order,
organize and allocate staff uniforms.Communicate with corporate to order spare parts and alterations supplies.Work with the Fashion Director and Boutique Director & communicate with Head Office to order and allocate all communication tools for sales staff
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.