25 ene
Tiffany
Xico
.
**Position Overview**:This role is key to define and drive the client relations strategy, with a goal to retain and grow top clients through curated experiences and action plans.
The role will also help contextualize internally the execution of all events.
Working closely with key stakeholders in our corporate office in addition to our Global team.
This position is key to ensuring success in delivery of exceptional experiences and events as part of the 360 Client Relations strategy.The Client Relations & Events Manger must be able to think strategically while also being hands-on in overseeing the day-to-day execution of the agreed upon strategy with a focus on clients, people, and brand desirability.
They will be open and approachable and will work with both the central team and the local teams in a transparent, united and mutually supportive manner.
They must model and champion our core belief; People Make the Difference and our values; Be Creative & Innovative, Deliver Excellence and Cultivate an Entrepreneurial Spirit."**Key Accountabilities****Client Relations**:- Be a strategic partner to the Managing Director, Store Directors and Store Managers; define the strategy forTiffany & Co. Mexico.- Partner with advisors to develop personalized quarterly engagement plans for Tiffany & Co. Mexico top priority clients to drive retention; train team managers to continue doing the same with their teams and own the follow-through- Work with the private client team and client advisors to identify the right clients to send to High Jewelry Blue Book events to ensure we meet or exceed results- Partner with the leadership and client advisors to identify the right clients to send to global or regional exceptional experiences/events (e.G.
exhibitions, key store openings, etc.
); help create client experience programs around these- Support the implementation of high jewelry and top client re-activation programs at Tiffany & Co. Mexico.- Partner with commercial leaders to drive retail priorities (e.G.
icons) and support key product launches to maximize sales and sell-through- Drive new high potentials recruitment opportunities; partner with the high jewelry and private client team to identify prospecting groups/partners to target- Partner with team to host and entertain top clients to drive retention and loyalty to brand- Define and manage the client gifting and charitable gifting strategies- Be the first point of contact for Client Advisors to strategize around high potentials**Events**:- Implement a tiered event strategy to drive retention of top clients and growth of high potentials- Plan seasonal in-store activations to drive conversion and maximize client spend- Come up with event concepts to help re-engage top client segments- Support the Tiffany & Co
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