25 ene
CallTree BPO
Tijuana
**Key duties and responsibilities**:
- Managing team, as well as meeting KPIs and company goals.
- Monitor individual and team performance.
- Identify areas of opportunity and create plans for action for improvement.
- Manage employee schedules, monitor calls and provide support with questions regarding the product.
- Lead, motivate and train staff to meet established goals and objectives.
- Monitor performance, provide and document constructive feedback to ensure quality and procedural compliance.
- Establish and execute development plans to ensure continuous improvement in operational proficiency, quality and customer satisfaction.
- Ensure timely evaluation of employee performance and incentive tracking.
- Take escalation calls and turn them into learning opportunities.
- Elaborate and execute motivational plans and activities to promote a great working environment.
- Prepare for weekly and quarterly business review meetings.
- Collaborate with other areas to ensure company policies compliance.
- Serve as liaison between company and client, balancing client needs with business goals.
**Qualifications**:
- Demonstrated proficiency in managing and motivating teams.
- Adaptability to manage constantly changing priorities and workflow.
- Work efficiently in a high demand, team oriented and fast-paced environment.
- Ability to work and communicate effectively with all levels of the organization.
- Ability to make timely and sound decisions under pressure.
- Time management.
- Computer and excel proficiency.
- Proficiency in spoken and written English.
*_This is a remote only position.
Must have access to adequate internet, laptop/PC, and headset.
Equipment will be provided if you do not have it.
_
- Monthly Salary: $34,000 p
- Monday through Friday.
7am to 5pm
**Job Types**: Full-time, Commission
Pay: $34,000.00 per month
Application Question(s):
- Are you aware that the proficiency levels should be C1 or C2 and this is a remote only position?
- Leadership when it comes to remote companies requires the ability to communicate daily and monitor KPIs closely while supervising to ensure the leads are being nurtured properly.
You are aware of this yes?
Work Location: Remote
Expected Start Date: 11/02/2025
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.