[MFP-171] Back Office

[MFP-171] Back Office

**Overview**

Are you ready to join an agile, diverse, and global team of innovators and disruptors in redefining the B2B payment space for startups and SMEs in emerging markets?
Tribal Credit is built for companies looking for a better way to pay business expenses and optimize their financial management.
We provide modern payment methods like multi-currency physical and virtual business Visa cards and a powerful spend management platform to track and control expenses—all in one seamless interface.
Our founders are serial entrepreneurs who have launched startups both in emerging markets and the U.S. We're backed by leading international investors, including QED Investors, BECO Capital, Global Ventures, Endeavor Catalyst,



Endure Capital, and OTG Ventures.
We're also part of the Visa Fintech Fast Track program among an elite group of fintechs.
Inspired by fellow founders building amazing things all over the world, we're on a mission to power SME and startup growth in emerging markets to bridge the business financial inclusion gap.
We are seeking a Back Office Agent, with a startup mindset, who will give support and follow up in administration tasks and customer support reports.
This role blends an operational focus with a good orientation to care about details, written and spoken communication skills, and be comfortable with numbers and legal papers.
The position is 100% remote, based in Mexico, and will report to the Customer Support Director.
**As the Back Office Agent, you will...**
- Receive new requirements of service contracts to customers
- Review documents related to new contracts of service
- Keep control on digital papers handled
- Update and give visibility of internal control documents from a business perspective.
- Update,



review and provide insight of daily operational KPI's

**Who You** Are**
- Previous experience in FinTech or working for a company providing payments and other financial solutions to start-ups and SMBs is strongly preferred.
- Contract approval process experience
- Experience with Zendesk, Looker, and Asana preferred
- Comfortable using a wide variety of technical support tools, as well as discussing technical issues when troubleshooting.
- Demonstrate empathy with customers and have a solutions-oriented approach to everything you do.
- Fluent in Spanish and English required
- Agile, flexible, and responsive approach to work.
- Enthusiastic, positive, friendly and a great sense of humor!
**Benefits**
- 100% employer paid healthcare insurance for team members and family.
- 30 days Aguinaldo.
- Phone/Internet Allowance.
- Food Vouchers.




- Vacation premium.
- Unlimited time off and all public holidays.
- Allowance for home office equipment.
- Headspace subscription.
- Highly supportive team culture.
- 100% remote, flexible work environment.
- Market-competitive salaries.
- Top-notch project management, productivity, and team engagement tools.
- Unlimited learning resources, and much more.
**Equal Employment Opportunity**

**Tribal Privacy Statement

El anuncio original lo puedes encontrar en Kit Empleo:
https://www.kitempleo.com.mx/empleo/135576265/mfp-171-back-office-xico/?utm_source=html