23 ene
Eutelsat Communications
Xico
Be part of a new era in communications, transforming connectivity with Eutelsat Group – the world's first GEO-LEO integrated global satellite operator.
As a leader in satellite communications, we provide global connectivity solutions - connecting businesses, communities, and governments around the world.
We can connect you on land, at sea, and in the air.
We also deliver broadcast television channels and packages, transmitting vital news reports around the world.
Why Eutelsat Group? Commitment to Diversity & Inclusion: With colleagues from over 75 countries, we embrace our global DNA and are committed to creating an inclusive workplace.Ways of Working That Drive Us: As "One Team," we work collaboratively towards shared goals,
with customer-centricity, respect, and inclusivity as our guiding principles.Sustainability at Our Core: At Eutelsat Group, sustainability is more than just a word; it's woven into our strategy.Work-Life Balance: We offer flexible schedules and hybrid/remote work options to help you balance your personal and professional life.Job Overview We are looking for an enthusiastic and skilled Service Manager to join our team and play a critical role in supporting our distribution partners in Latin America.
In this position, you'll work closely with our partners and internal resources, contributing directly to our ongoing projects and initiatives.
Who You Are: You're a customer experience advocate, and the success of the customer is your success.
You're intrigued by the possibility to create a customer experience framework in a high-tech company.
You're sparked by a fast pace and new challenges, and you're a recognized leader within your domain.
What You'll Do:
Become an integral part of the Global Service Management TeamWork with both internal stakeholders and our Partners to create a customer experience model.Implement a governance framework that supports both the Partner and Eutelsat OneWeb's requirements.Develop, produce & present network performance reports that provide meaningful insights into all contracted services.Provide KPI and SLA management across your nominated Partner portfolios as defined in the contract.Manage the customer satisfaction program & embrace continual service improvement.Mentor our Partners on how to gain value from our Digital Products suite.Deliver fantastic results & delight our Partners through demonstrating value & driving positive customer experience.Act as a trusted adviser - Develop long-term relationships based on confidence & trust with the Partner.Provide direct support to business-critical Partners in the region.What You'll Need:
5+ years professional experience within the Satellite & Telecommunications spaceDemonstrated success in creating & developing customer relationship experience and governance frameworksProficient in Spanish and English (mandatory)Experience with Salesforce.com would be an asset
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