23 ene
Worldstrides
Mérida
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**Company Introduction**:WorldStrides is the global leader in educational travel and experiential learning.
The company was founded in 1967 to provide middle school travel programs to Washington, D.C. and has grown to provide a wide range of programs for more than half a million students annually to over 100 countries around the world.
WorldStrides offers experiential learning programs in educational travel, performing arts, language immersion, career exploration, service-learning, study abroad, and sports.
Each of these experiences helps students to see beyond the classroom and to see the world - and themselves - in new ways.The Program Coordinator is responsible for the management of tour details between Sales and Product Delivery teams for the K12 Group business lines of business.
The role involves direct communication with internal staff and management and requires a close attention to detail and an ability to make business decisions confidently.
The Program Coordinator assists with preparing tour delivery reports and monitors various SLAs.
**Responsibilities**- Assists in the coordination of tour details and ensures all deadlines between departments are met.- Assists Sales team with itinerary changes, tour customizations, general destination/product information and special requests by using knowledge of world destinations and/or communicating with global Operations teams.
Answers pricing and itinerary questions to help maximize sales, while ensuring a high margin level and maintaining the highest possible tour quality.- Acts as liaison between Production and Sales teams, ensuring that internal business rules and product standards are upheld.
Uses knowledge of products and systems to assist in improvements to operational efficiency and tour itineraries.
Develops and implements new internal processes, rules and procedures based on the needs of the business.- Manages information in all internal systems.
Assists with the maintenance of departmental databases using internal systems.- Prepares status updates or reports for manager as appropriate.- Provides support on other projects and tasks as requested by department management.
May be assigned responsibilities related to group management, pricing, or business analysis.
**Requirements**:- Ability to communicate clearly and effectively with internal staff and management- Advanced knowledge of Microsoft Excel- Knowledge of Power BI would be a huge asset (or any other SQL reporting software)- Good analytical skills (ability to identify data trends)- Close attention to detail.
Extremely organized
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