23 ene
Thomson Reuters
Xico
.
**Application Support Analyst - Customer Service****About the Role**In this opportunity as Application Support Analyst - Customer Service, you will:- Drive continual service improvement and innovation in productivity, software quality, and reliability, including meeting/exceeding SLAs.- Responsible for monitoring and analyzing business operational and technical key metrics.- Effectively articulate complex problems, concepts, and solutions to varied audiences.- Participate in complex initiatives such as large-scale upgrades.- Partner with security, data center, and service governance teams to deliver compliance with internal and external standards, expectations, and certifications.- Ensure documentation, processes,
and procedures are updated regularly.- Participate in a continuous learning culture and a curiosity about emerging technologies.
**About You**You're a fit for the role of Application Support Analyst - Customer Service if your background includes:- 2 to 3 years of experience as an Application Support Analyst.- Responsible for monitoring and analyzing business operational and technical key metrics.
**What's in it For You?
**You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:- ** Hybrid Work Model**: We've adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.- ** Culture**: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.- ** Wellbeing**: Comprehensive benefit plans; flexible and supportivebenefits for work-life balance: two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year,
4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.- ** Learning & Development**: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.- ** Social Impact**: Nine employee-driven Business Resource Groups; two paid volunteer daysannually; Environmental, Social and Governance (ESG) initiatives for local and global impact.- ** Purpose Driven Work**: We have a superpower that we've never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency.
Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.