24 ene
Nielsen Media MexicoDe Cv
Gustavo A. Madero
Exciting workFrom Home Opportunity
As a Customer Care Specialist, youll be the face of Nielsen, building and maintaining relationships with our panel families. Youll recruit, coach, and support Nielsen households, ensuring their active participation and the integrity of our data collection process.
Job Responsibilities Home Office Requirements
Managing relationships with Nielsen families participating in media measurement panels.
Conduct phone interviews, verifying eligibility, and ensuring proper equipment installation and maintenance.
Strong communication and persuasion skills are crucial.
Collect device information, troubleshoot remotely, and ensure accurate data collection.
Meet performance goals related to sample quality and customer satisfaction.
Home Office Requirements Requires a quiet workspace, highspeed internet, flexibility for eveningweekend work, and mandatory inperson orientation in Mexico City.
What Youll Need
Bilingual Proficiency Fluency in both English and Spanish written and verbal is essential.
Strong Communication Interpersonal Skills Excellent negotiation and customer service skills are required, with sales experience a plus.
Technical Proficiency Requires strong computer skills iOS, Windows, Google Applications, software systems aptitude, and knowledge of WiFi and networking.
Superior organizational and time management abilities are crucial.
High school diploma or equivalent work experience.
What you can expect
Flexible Schedules We offer a variety of shift options to accommodate diverse needs. Exact shift details will be discussed during the interview process. All candidates must be willing to work one weekend day per week.
Whats in it for me
Fully remote position after Day 1 orientation in Mexico City
Comprehensive training program
Bolsa de trabajo México ofrecemos puesto de Customer Care Specialist para el sector de CallCenter Telemercadeo en la empresa Nielsen Media Mexico S. de RL de CV de Gustavo A. Madero. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Tiempo Completo.
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.