22 ene
Construction Clerk
Xico
**Customer Success Manager (Fully Remote)**
**Location**: Fully Remote
**Experience Required**: 3-5 years in a Customer Success or related role
Are you passionate about driving **customer success** and building strong relationships?
Do you have a knack for streamlining processes, engaging clients, and delivering measurable results?
If so, **SafetyClerk** is looking for you!
SafetyClerk is a leading provider of compliance software for construction companies, empowering them to ensure safety, manage documentation, and meet regulatory standards.
As we grow, we're seeking a **Customer Success Manager** to take ownership of our client relationships and help our customers maximize the value of SafetyClerk.
**What You'll Do**
- **Client Onboarding & Engagement**:
- Oversee and improve the onboarding process for new clients, ensuring they are set up for success.
- Manage engagement metrics to ensure clients are fully utilizing our platform and seeing measurable ROI.
- **Build Relationships**:
- Serve as the primary point of contact for customers, cultivating trust and long-term partnerships.
- Conduct regular check-ins and host monthly or bi-weekly sync calls to address client needs and concerns.
- **Drive Performance**:
- Monitor key metrics such as engagement, adoption, and satisfaction to identify opportunities for improvement.
- Develop strategies to address risks, improve client retention, and identify upselling opportunities.
- **Process Development**:
- Work closely with the leadership team to refine customer success processes, create playbooks, and establish KPIs.
- Collaborate with the product team to gather feedback and prioritize improvements that enhance the client experience.
- **Team Collaboration**:
- Coordinate with sales, support,
and onboarding teams to ensure seamless handoffs and unified customer experiences.
- Provide insights and recommendations to the leadership team based on client interactions.
**What We're Looking For**
- **Experience**: 3-5 years in Customer Success, Account Management, or a related field, preferably in SaaS or tech.
- **Metrics-Driven**: A strong understanding of Customer Success KPIs and how to achieve them.
- **Communication Skills**: Fluent in English (spoken and written) with excellent interpersonal and presentation skills.
- **Problem-Solver**: Proven ability to think strategically, solve problems, and drive results.
- **Organization**: Ability to manage multiple priorities, clients, and projects simultaneously.
**What We Offer**
- **Competitive Salary**: USD $2000 - $3000 monthly salary (including bonuses).
- **Performance Bonuses**:
Based on metrics like client retention, engagement, and customer satisfaction.
- **Training & Development**: You'll work directly with our current Customer Success Consultant, gaining insights and expertise to excel in the role.
- **Growth Opportunities**: Be part of a growing company with opportunities to lead and shape our customer success strategies.
**How to Apply**
Don't miss the chance to join a dynamic team and make an impact in the construction industry with SafetyClerk!
**Job Types**: Full-time, Permanent
Pay: $40,000.00 - $60,000.00 per month
Work Location: In person
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.