22 ene
Nokia
Xico
**Mexico***
**and **1** more***
**(Hybrid)** ***
**Family Description**
Customer Services (CS) covers customer service in different areas such as technical support, account support, operations, maintenance, network design / deployment / integration / transformation, and education.
Generates revenue and the increase of customer satisfaction through planning, designing, deploying, integrating, optimising, operating, and maintaining phases.
**Subfamily Description**
Systems Integration (SIN) contains the integration and customization of Nokia solutions and 3rd party platforms to meet customer requirements.
Contains processing of use case and feature requirements into conceptual models, operational scenarios, technical requirements,
and functional description.
Covers customer specific solution and software design, development, implementation, unit testing and verification of hardware, platform, software, and systems including maintenance support.
**RESPONSIBILITIES**:
- Works typically in several technology areas with intermediate to advanced skill level or with one technology area at an advanced skill level.
- Creates implementation plan and technical infrastructure documents.
- Knows and works according to the Systems Integration (SI) delivery process.
- Creates test strategy and test cases.
- Contributes to gathering customer requirements, analysis, feature specification and requirement feasibility study.
- Contributes to migration procedures.
- Contributes to knowledge documentation in various tools like Sharepoint, ShareInside, Yammer, ShareNet, discussion forums.
- Works autonomously and effectively in a mixed environment and uses best practices and knowledge of internal or external business issues to improve products or services.
- Has in-depth business knowledge and uses understanding of how relevant areas integrate to achieve objectives.
- Uses advanced analytical skills to solve complex problems or problems that do not have routine solutions and takes a new perspective.
- Shares initial ideas for professional direction of own organisational unit.
- Acts as a professional advisor and mentor for staff / workteam / taskforces.
- May lead projects with manageable risks and resource requirements or small teams, handles day-to-day staff management issues, including resource management and allocation of work.
**REQUIRED SKILLS**:
**Impact**
Impact is short-term and usually departmental/project in scope.
Accountable for quality,
accuracy and efficiency of own and/or team achievements.
Actions and errors can have program, project, functional impact.
**Scope & Contribution**
Individual Contributor: Performs and/or coordinates day-to-day activities to meet departmental/project objectives.
Carries out root/cause analysis in more complex problems.
Can develop and implement recommendations.
Managerial/Supervisory: Direct supervisory responsibilities for people.
Typically first level (and lowest level) of solid line management.
Carries out variety of complex activities according to plan within broader area of responsibility, analyses problems.
Decision-making typically according to established solutions.
**Innovation**
Accepts responsibility for and demonstrates support for delegated decisions.
Requires minimum supervision.
Uses non standard approaches to resolving issues.
Suggests improvements and seeks opportunities for innovation.
Demonstrates initiative & adaptability to changing business environments.
Is willing to take on new roles or jobs appropriate to skill set in different environments and/or locations.
**Communication**
Works to influence others to accept job function's view/practices and agree/accept new concepts, practices, and approaches.
Requires ability to communicate with functional leadership regarding team & technical matters.
May conduct briefings with senior leaders within the job function.
May at times be required to negotiate regarding operational issues.Has cross-cultural knowledge and global mindset
**Knowledge & Experience**
Typically requires 10-15 years relevant experience and/or a graduate equivalent (or higher) Telecommunications or Computer Science Degree.
Client Management experience
Achieved advanced skills and knowledge within a specific professional discipline involving the integration of theory and principles with organisational practices and precedents.
3 or more years experience in GPON Domain Knowledge.
3 or more years experience in NOKIA FN products such as SDAN, Fixed wireless access, Home wifi.
Some experience in programming languages: Python, JavaScript, JAVA.
5 or more years experience in operating systems: Linux.
2 or more years experience in cloud (Openshift, AWS, Azure)
English advanced to fluent proficiency.
**ABOUT US**:
**Come create the technology that helps the world act together**
***
Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks.
Your career here will have a positive impact on people's
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