Customs Brokerage Billing Agent (UW-805)

Customs Brokerage Billing Agent (UW-805)

Job Description

PURPOSE:

- Support the department strategy on a local level
- Offer best in class customer service

SUMMARY DESCRIPTION:

Ensure the proper and timely billing of customs operations, while providing an exceptional customer service within the Customs Brokerage department.

AGENT CORE COMPETENCIES

Timely and Accurate Billing and Accounting

- Invoice customers the expected charges timely and accurately and according to Expeditors and customer requirements.
- Properly provisions service provider charges to avoid reserves.
- Follows proper credit approval processes to minimize risk and protect the company.

Timely and Accurate Data Entry





- Ensures accurate and timely data entry into our operational systems according to Expeditors' operational procedures and customer requirements.
- Monitors exception reports for quick data integrity resolution.

Timely and Accurate Shipment Processing

- Ensures smooth and timely freight process flow according to Expeditors' operational procedures.
- Follows customer's standard operating procedures and proactively notifies customers of any issues.
- Consistently meets KPI standards, as per company's procedures.

Responsibilities:

- Ensure accurate and timely invoicing to our customers
- Ensure data integrity entry into our invoice/operating system.
- Understand and follows Expeditors credit policy.
- Ensure invoices are sent out daily to customers and based on their requirements (Email/FTP/EDI/Payment Center)
- Use Brokerage Workflow to monitor status on daily basis
- Understand all the elements of the import and export customs OPS (Operational Performance Standards) and correctly interpret this information to fulfill our customers’ instructions and expectations.




- Ensure customer SOP’s are up to date and all interested parties understand proper billing procedures
- Ensure accurate and timely data entry into our operating system.
- Ensure billing exceptions are documented and followed up timely.
- Verify documents received for Import and Export customs purposes are compliant and correct.
- Review vendor shipment documentation for rate accuracy
- Clean up billing report on daily basis
- Timely investigation and resolution of open AR (Accounts Receivable) disputes
- Ensure compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.
- Follow up on branch import open provisions (BNP debits/BNP credits).
- Address financial root causes and help implement sustainable solutions
- Understand department process flow,



constantly looking for areas of improved efficiency.
- Overseas communications, timely responses to emails and requests (internal and external)
- Escalation of problems to Management when necessary
- Meets company standards of 52 hours training per year per employee.
- Complete mandatory training when required.
- Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
- Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

El anuncio original lo puedes encontrar en Kit Empleo:
https://www.kitempleo.com.mx/empleo/135368511/customs-brokerage-billing-agent-uw-805-ciudad-apodaca/?utm_source=html