22 ene
Hilton Worldwide
Xico
Job Description - Front Office Manager (HOT0BAB7)
Job Number:HOT0BAB7
Work LocationsHilton Mexico City Santa Fe Antonio Dovalí Jaime #70 Col. Santa Fe Mexico City 1219
A Front Office Manager supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.
What will I be doing? As Front Office Manager, you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments.
A Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
Oversee the entire Front Office operation to maintain high standardsEvaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvementEnsure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty schemeMaximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilitiesSet departmental objectives, work schedules, budgets, policies, and
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