22 ene
Call Center Doctors
Tijuana
**Job brief**
Estamos buscando un **supervisor de centro** de llamadas competente para organizar y dirigir el personal de nuestro centro de llamadas.
Serás responsable de evaluar su trabajo y darles retroalimentación para maximizar el rendimiento.
The goal is to achieve drive excellent performance from your team that will bring sustainable business growth.
**Responsibilities / Responsabilidades**
- Assist in the formulation of targets for individuals and teams
- Hire and onboard new employees
- Answer questions from staff and provide guidance and feedback
- Anticipate escalation and take over calls when needed
- Devise ways to optimize procedures and keep staff motivated
- Measure performance with key metrics such as call abandonment, calls waiting etc.
- Ensure adherence to policies for attendance, established procedures etc.
- Keep management informed on issues and problems
- Prepare monthly/annual results and performance reports
**Requirements and skills**
- Proven experience as call center supervisor or similar supervisory position
- Experience in customer service is essential
- Proficient in English; Good knowledge of additional languages will be a definite plus
- Working knowledge of MS Office
- Tech savvy with knowledge of telephone equipment and relevant computer programs
- Knowledge of performance evaluation procedures
- Outstanding communication and negotiation abilities
- A results-oriented approach
- Excellent organizational and leadership skills
- Ability to work under pressure
**Salary**: $162.24 - $202.79 per hour
**Experience**:
- Supervisor de Call Center: 2 years (preferred)
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.