23 ene
Empresa reconocida
Jalisco
.NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us.
If you want to be part of an inclusive, adaptable, and forward:We are currently seeking a Network Support Specialist Advisor to join our team in MexicoPosition overview:Act as point of escalation for the Network Data team and collaborate with internal services support teams to ensure timely resolution of issues.
:Manages the development of innovative and cost:Effective solutions to problems of clients.
:Providing highest level support on the complex systems, investigating, analyzing, and resolving difficult problems on network components and multi:Purposeplatform systems.
:Manages the development of new internal programs or modifications of current systems.
:Handling Technical projects and report to Delivery/Top management.Positions General Duties and Tasks:Conducting advanced technical reviews and problem resolutions, focused on improving performance levels of Network Switching operations:Design architecture for Network Switching and Routing solutions.
:Lead Technical initiatives mandated by Sr.
Leadership completed within scope and timelines:Implement Network Switching and Routing solutions in a customer environment.
:Provide technical leadership and direction of Engineering group with upgrades, transitions, system design/ redesign as needed.
:Lead Quality Reviews process as required supporting Project:Provide operational support of the Network Data environment.
:Will provide technical escalation to L2/L3 support engineers:Provide On:Call support for high severity incidents in a 24x7 environment:Detect Network issues, create customer tickets and manage problems until closure.
:Ensure that Service Level Agreements and operational standards are met.
:Perform system maintenance, checkups and maintain current documentation.
:Provide resolution plansfor device issues.
:Propose service, process, and technical improvements to management.
:Excellent Time Management skills required to properly manage operations duties and other task that will assist in the optimization of the firewall team:Ability to chair bridge calls delegating tasks and drive to resolution Escalation calls for Technical Security issues collaborating with other support teams.
**Qualifications**:Must have Skills:Advanced Importante empresa and proven knowledge in different network data products likes Switches and Routers (Importante empresa, Aruba, and Enterasys) 8+ Years of Importante empresa:Advanced networking troubleshooting skills and extensive knowledge of web connectivity and protocols (HSRP, VLANS, STP, OSPF,
BGP and MPLS.)
8+ Years of Importante empresa:Importante empresa deploying and supporting Switches and Routers.
8+ Years of Importante empresa:Full understanding of WAN/LAN networking including design elements and protocol interoperability
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.