23 ene
Amazon
Xico
.Are you a tech enthusiast who speaks Portuguese and English?
Join Latin America's premier AWS engineering team in Mexico and help shape the future of cloud technology!As a Cloud Support Engineer, you will learn at an accelerated pace how to use and leverage many different cloud technologies to help our customers succeed.
You will act as the Cloud Ambassador across AWS products, providing our customers with required tools and tactics to scale their impact in worldwide markets.The Windows role provides support for AWS paid support customers running enterprise Microsoft workloads on EC2 Windows, including SQL Server, SharePoint, and Exchange, as well as associated roles such as Active Directory, IIS, etc.
We support the WorkSuite services (WorkSpaces, WorkMail, WorkDocs, WorkLink, WorkSpaces Application Manager), Directory Service, Systems Manager, EC2 Image Builder, Migration Suite, Application Discovery Service, CloudWatch Application Insights, LicenseManager, and the VM management portal products which are used by our customers for running global-scale enterprise HPC, SQL, Exchange, and web application workloads.
We support the underlying hardware our services run on, as well as performance and networking issues at the OS-level.Key job responsibilitiesYour day as a Cloud Support Engineer will include, but not be limited to, the following activities:You will be primarily responsible for solving customer's cases through a variety of contact channels (telephone, email, and web/live chat), applying advanced troubleshooting techniques to provide tailored solutions and working with them to dive deep into the root cause of an issue.You will drive initiatives that improve support-related processes and our customers' experience.
These can include tutorials, how-to videos, technical articles, trainings,
among others.You will leverage your customer support experience to provide feedback to internal AWS teams on how to improve our services, and work on critical, highly complex customer problems that may span multiple AWS services.You will be continuously learning groundbreaking technologies, and developing new technical skills and other professional competencies.You will act as interviewer in hiring processes, and coach/mentor new team members.PLEASE NOTE: This role requires the flexibility to work 5 days a week (occasionally on weekends) on a rotational basis.
Schedules may align to Sunday - Thursday, Tuesday – Saturday or Monday - Friday.About the teamAWS Support Engineering is a customer-facing global organization that provides technical support to our customers as well as our internal teams.
As a member of our team,
you will be at the forefront of this transformational technology, operating on a follow-the-sun model.
You will be assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.