23 ene
Cisco Systems
Xico
.High Level Role Description- Leads customer delivery engagements and/or provides escalation support for largescale solutions and complex issues through deep technical expertise.- Provides leadership capabilities and insight for creation and sharing of intellectual capital, influences the Engineering team to improve products, actively mentors and develops others.- Thought leader; collaborates cross functionally with internal stakeholders to showcase the value of Cisco services and solutions to customers.- Drives customer technology transitions, influencing solution architectures and services- Builds customer simulations to resolve/validate complex problems and compatibility issues- Leads creation and dissemination of technical collateral,
intellectual capital, documentation, and knowledge transfer- Provides technical expertise and escalation support in documenting and resolving technical problems found in products and solutions.- Mentors and develops others- Individual contributor- Additional scope for Professional Services Technical Leaders is as follows:- Based on project requirements, consult and work with customers and Cisco stakeholders to plan, design, install, configure, integrate and/or optimize Cisco's suite of products, services to accelerate business outcomes- Supports presale activities and translate business requirements into solution design Additional scope for Support Services Technical Leaders is as follows:- Actively works with the Engineering teams for addressing systemic product issues along withdriving usability and serviceability concerns.- Drives and facilitates NPI delivery for product and feature updatesDecision Making/Impact- Connects with Cisco internal stakeholders,
customers and partners across functions and boundaries to achieve significant results.- Earns the confidence of Cisco leaders and customers and is able to use the confidence to achieve results.- Demonstrates global, cross-functional leadership at Cisco and some industry wide exposure.- Trusted Advisor to the Engineering team to improve product and solution features, updates, and roadmap- Directly influences the achievement of customer, operational, program or service objectives.- Improves CX Services and help to grow the business.Role Specific- Contribute effectively to the areas of Customer Problem Resolution; Innovation; Engineering Engagement; Intellectual Capital; Talent Development- Actively mentors and develops others.- Leads the creation and sharing of intellectual property (content, training) including digital intellectual property (e.G., scripts, software assets) in the most productive manner for various audiences, customers,
and industry forums.- Proactively interacts effectively with Engineering to solve complex problems, identifies serviceability issues, and drives resolution of the issues with Engineering and other organizations.
Advises and influences the Engineering team to drive product and solution features, updates, and roadmap
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.