23 ene
METRI
Xico
**Vacante para la empresa METRI en Cuautitlán Izcalli, Estado de México**:Job VacancyCustomer Service ManagerCuautitlán, Estado de México, MéxicoWorking days: Monday to FridayWorking hours: 9:00am - 5:30pmTransnational company | ManufacturingWorld leading company in cosmetic packaging Innovative partner and solution provider for clients Plastic molding expert and reliable producerSEEKS: ? ?Customer Service ManagerGENERAL OVERVIEW:Responsible for all communication with factories, sales teams, and customers regarding orders, shipments, documentation required,
as well as establishing and maintaining a strong relationship and process with all áreas.WE OFFER:Statutory benefits4% Savings fund4% Food vouchersUp to $65,000**REQUIREMENTS**:Engineering background.Over 5 years of experience in customer service in the manufacturing sector.Strong ability to successfully manage working relationships, collaborate with colleagues and external partners.Proficiency in Office Suite, Open order reports, and Incoterms.Anticipate and recognize risks, analyze data, identify root causes, find solutions, and take necessary actions.Work under pressure and promote continuous improvement.Strong multitasking skills, high integrity, mature personal style.Proficiency in oral and written english (C1-C2), spanish, and mandarin.Clear communication and anticipation of potential project risks, while simultaneously offering reasonable alternative solutions.RESPONSIBILITIES:Ensure a high level of service in the supply chain and customer service (vendor rating VRR).Support sale in communicating with customers regarding orders.Efficiency in order and shipment operations contributing to growth.Anticipate and resolve supply chain problems that may arise (delivery delays and required shipment documentation).Communicate with customer planning teams, sales, and factory teams.Purchase order management: Timely purchase orders based on development schedule and reorder lead time.
Verify if correct information was received in the purchase order and confirm with customer planner/purchasing department and sales.Manage weekly calls with China to ensure OTIF, accuracy of OOR, and update on safety stock.Formulate and improve working procedures, rules, and regulations for shipments for SHP Mexico.¡Success in your process!
**Nível de educación deseada**:Superior - titulado**Nível de experiência deseada**:Nível Experto**Función departamental**:Manufactura / Operaciones**Industria**:Cosméticos**Habilidades**:- Customer Service- Labor relations- Data analysis- Microsoft Office Suite- Incoterms
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.