23 ene
Expeditors
Estado de México
.Distribution | Customer Service Representative | CPA Estado de MexicoCompany Description"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors FounderGlobal supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.18,000 trained professionals250+ locations worldwideFortune 500Globally unified systemsJob DescriptionEXPEDITORS CORE COMPETENCIESExceptional Customer ServiceExceeds customer expectations by anticipating, understanding and meeting needs.
Is proactive and when issues arise, is timely and resolute in solving problems,
including escalating to management when necessary.
Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction.Job ExecutionConsistently completes quality work that matches job expectations.
Is committed to operational excellence and continuous improvement.
All activities are compliant with company policies/procedures and code of business conduct and with government regulations.ReliabilityConsistently meets deadlines.
Is punctual and can be relied on for planning purposes.
Is organized, manages own time effectively and can prioritize.CollaborationDisplays a willingness to accomplish not only his/her own job responsibilities but is willing to aid and assist others.
Works in harmony with superiors and fellow workers.CommunicationEffectively listens and communicates in a professional manner.
Provides relevant and timely information to co-workers, customers and service providers.CultureExhibits and promotes the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride,
Resolute, Sense of Humor, and Visionary.Personal Growth and DevelopmentParticipates in training within the company's guidelines, completing at least 52 hours of relevant training per year.AGENT CORE COMPETENCIESTimely and Accurate Billing and AccountingInvoices customers accurately and timely.
Follows proper credit approval processes.Timely and Accurate Data EntryEnsures accurate and timely data entry into operational systems.Timely and Accurate Shipment ProcessingEnsures smooth and timely freight process flow.Responsibilities:Daily process and input of all customer orders.Provide daily operational reports that are accurate and timely.Run stock reports to check for product availability.Generate all related paperwork for customer work orders.Perform accurate and timely data entry for receiving order allocation.Rate domestic transportation bills.Coordinate special shipping requests.Trace orders and notify customers.Ensure accurate client and vendor billing.Maintain damage records and backorder logs.Handle returned merchandise efficiently.Input all receipts and shipments.Provide warehouse staff with necessary documents
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