23 ene
Integon Service
Tijuana
**Primary Purpose**:Serve as initial contact for claim reporting.
Responsible for guiding the caller to the appropriate party based on their need and the relevantpolicy and/or claim.
**Essential Duties and Responsibilities**:- Following is a summary of the essential functions for this job.
Other duties may be performed, both major and minor, which are not mentioned below.
Specific activities may change from time to time._- Communicate effectively with internal and external customers- Identify the customer's need and respond appropriately and efficiently with a sense of urgency- Follow established guidelines specific to each claim report or inquiry- Locate, confirm and document appropriate information,
which may entail multiple systems- Remain current on constant process updates and technology used within the companyclientJOB REQUIREMENTS**Minimum Skills and Competencies**:- The requirements listed below are representative of the knowledge, skill and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._- High school diploma or general education degree (GED)- Ability to empathize with customer is critical- Experience in Customer Service- Ability to work in a fast-paced environment- Ability to multi-task (i.E.
talking and typing simultaneously)- Possess organizational and time management skills- Proficient in Microsoft Office (Word, Excel, Outlook) and basic internet skills- Must possess effective verbal and written communication skills- Ability to work a flexible schedule- High degree of initiative,
mature judgment and discretion- Ability to navigate through multiple systems- Desired Skills:- Experience in a call center environment- Ability to speak Spanish (Bi-lingual)- Post high school degree- Experience in the Insurance field
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.