23 ene
Importante grupo
Nuevo León
.Johnson Controls is powered by your talent.We are the power behind the customer mission.Together we are building a world that?s safe, comfortable and sustainable.Our diverse global team creates innovative, integrated solutions to make cities more connected, buildings more intelligent and environments more comfortable and secure.We are all about improving outcomes for our partners.Tomorrow needs your talent.Tomorrow needs you.So let?s talk today.Job DetailsAs a Customer Service Team Leader, you will take full responsibility for the timely and accurate processing of orders to achieve Johnson Controls revenue targets.You will set up the structure to support the ongoing activities, managing, motivating,
and developing team members.You will also be expected to deliver department?s continuous improvement savings.Short descriptionProvide customer service, manage incoming enquiries, and handle orders.Cover the process from receiving customer purchase order through to receipt of payment excluding the transport.Main responsibilitiesBe accountable for below mentioned activities and ensure they are performed on timely manner, with sustainable and acceptable qualityOrder ProcessingReceiving customer order by phone, mail (Salesforce) fax or EDICheck products and quantities ordered (start up process for non-standard products)Check requested delivery dates and delivery addressCheck price agreements (DOA)Checking delivery and payment termsOrder input in SAP (different order types)Check availability of products.Secondary warehouse.Select shipping point.Sending order confirmation to customer (confirm delivery date based on ATP, partial delivery allowed, etc)Process order to warehouse (shipping point) with required delivery datesWork with Credit control torelease orders on credit blockProviding necessary documentation,
e.G.Transport and customs (if required)Documents and certificates.Transportation planning with forwarding agent and/or customerBackorder monitoring and order managementMonitoring the customer backorders in conjunction with Customer, Warehouse, Supply & Demand, Credit Control, Purchase and Forwarder.Maintenance of planned shipping days (delays, customer requests, etc)Handle customer order cancellations (DOA)Monitor call-off ordersWork with credit control for orders/customer on credit-holdDetermine delivery date and process backorder to warehouse (shipping point)Handling non-conformities and complaintsIssue internal complaint and RMA if required.Send customer receipt confirmation of complaintFollow up and coordinate internally on solution and corrective actionsInform customer about corrective actions or escalate/involve account managerAction on solution and corrective actionsSAP and Salesforce credit-note procedures (DOA)Enquiry handlingHandle customer questions on deliveries, delays, problems, etc
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