23 ene
Process Street
Xico
.Junior Customer Support Specialist (Remote) | 100% Remote SaaS Support position with growth opportunityWe believe in the power of process and its potential to unlock growth in teams everywhere.Who we are:Process Street is a no-code workflow platform startup from San Francisco.
We help our customers build, document, automate, and track recurring workflows.
Our platform stores knowledge where the action happens, ensuring thorough and error-free execution of workflows that our global customers run their businesses on.
We service over 3k customers around the world, such as Airbnb, Spotify, AstraZeneca, and Accenture, and are VC-backed by Accel, Salesforce, and Atlassian.Our Mission:To make work fun, fast,
and faultless for teams everywhere.Our culture:Process Street was founded on a strong belief in the work-life benefits of a healthy, collaborative remote culture.
We value flexibility because many of us are parents, travelers, or just creatives who aren't inspired by the construct of a mundane 9-to-5.
Spread across 9 different time zones, we communicate asynchronously, work autonomously, and take real ownership of our work.
We know human connections are what make teams strong, so we regularly do coffee chats, game-playing, story-telling, and more, to build strong relationships.If you're entrepreneurial and seek an environment that values impact, ownership, and flexibility we look forward to meeting you!The Opportunity:We're looking for a Customer Support Level 1 Specialist to join our Customer Support & Success team.
You will address inbound customer inquiries via phone, email, and live chat.
At Process Street, our Customer Support Specialists are the primary line of communication between the organization and our customers.
You will get the chance to work with companies ranging from early-stage start-ups to Fortune 500 enterprises from across the globe in pretty much every industry you can think of.Aside from addressing customer inquiries, Customer Support Specialists perform a critical function in passing customer feedback and challenges to the Engineering, Product, and Executive teams.Even though we're a global company, this Customer Support Specialist will work 9am-6pm EST.What You'll Do:Respond to email, live chat, and phone inquiries from existing customers and prospectsAdvise customers on the best way to use the software to meet their needsTrack customer interactions in SalesforceAssist prospects during their trial period to ensure they understand the product functionalityServe as a conduit for customers to communicate product and feature requests to Product ManagersAssist our Customer Success Managers in dealing with large customersContribute to the Support Knowledge-baseConduct product demos for prospectsConduct Onboarding and Account Reviews for existing customersAbout You:You have experience working directly with customers.
At least 1-2 years of experience, preferably in SaaS.You're an excellent communicator
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.