23 ene
PRO TRANS INTERNATIONAL
Monterrey
.
**SUMMARY**:The Operations Team Lead ensures accurate input of required data and makes sure the International Specialists coordinate operations from receipt of shipping invoices to shipment of materials to destination and invoicing the customer.
Ensures customer satisfaction and good relations with all parties involved in the coordination of the movement of each shipment.
Analyzes existing procedures to ensure efficiency and accuracy.
Maintains adequate communication with employees, managers, and international partners.
**ESSENTIAL DUTIES AND RESPONSIBILITIES **include the following.
Other duties may be assigned.- Perform data entry quality audits to confirm if team is complying with company expectations.- Train as necessary to ensure compliancy.- Assist in "Org" maintenance clean up.- Train and mentor all International Specialists to a high standard of customer service and to follow any area work instructions specific to their customer base or daily operational task (i.E.
billing notes, rate maintenance, etc.
).- Answer all team Q&A;, support escalation to the correct level of management.- First line of escalation point for customers and International Specialist internally.
Use problem solving and customer service skills to resolve any issues or concerns to any shipment.
Reaching out to appropriate management support for assistance if needed.- Is aware of all customer expectations and requirements.- Ensures the operations team is following/supporting any billing or solutions requested process requirements as outlined by each department.- Support the communication flow between operations,
solutions and accounting.- Shadow and learn each International Specialist's desk to support workload due to PTO usage with the support of the Export or Import Manager.- Write employee performance reviews for team every 6 months.
**SUPERVISORY RESPONSIBILITIES**:This position has supervisory responsibilities.
**QUALIFICATIONS**:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
**EDUCATION and/or EXPERIENCE**:Bachelor's degree (B.A.)
from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
**LANGUAGE SKILLS**:Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
**MATHEMATICAL SKILLS**:**REASONING ABILITY**:Ability to define problems, collect data, establish facts, and draw valid conclusions
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.