23 ene
WA.Technology
Xico
**Who are we?**:**WA.
Technology** is a B2B supplier of iGaming solutions with rapidly growing clients and partnerships in emerging markets.
We offer a state-of-the-art iGaming platform, turnkey solutions, and standalone products that empower operators to enter or expand into emerging markets quickly and easily.The WA.Platform is a fully scalable and customisable solution, featuring over 75 game providers, 6,400+ games, and support for multiple currencies, along with access to over 80 payment methods.
**WA.Technology** enables operators to build their own casino, sportsbook, lottery, fantasy, or poker business precisely as they envision it.
**Long story short,
you will**:We are seeking a motivated and enthusiastic Customer Support Agent who is fluent in both English and Spanish to join our dynamic team.
**All the responsibilities we will trust you with**:- Deliver timely and accurate resolutions to customer inquiries and issues, consistently striving to exceed their expectations.- Champion the cause of customer satisfaction by going the extra mile to ensure a positive customer experience.- Acquire in-depth knowledge of all our business areas, including our products and services, and become an advocate for them.- Strictly adhere to internal processes and procedures to maintain service quality and consistency.- Collaborate closely with other teams and team members to ensure a seamless and excellent customer journey.
**Your areas of knowledge and expertise**:- Fluent in both English and Spanish.
Exceptional written and verbal communication skills in both languages are essential.- Possess CompTIA A+, IT Helpdesk Professional, or equivalent certification.- Previous customer service experience, preferably in an online environment, is a plus.- Ability to work in rotating shifts,
including weekends and evenings, to ensure round-the-clock support for our global customer base.- Possess excellent time management, active listening skills, empathy, and a "can-do" mindset.- Be a strong team player who can motivate and contribute to the success of the team.- Experience in the iGaming industry and/or sports knowledge is considered a plus but not mandatory.
**Some of the benefits of working with us**:- Hybrid set up.- Flexible work environment.- Attractive remuneration package.- Opportunity to work with well-connected industry leaders.- A leadership approach that fosters innovation, creativity, and trust.- Opportunity to experience the buzz of highly driven and motivated work colleagues.- Experience a start-up feel in a fast-paced growth-driven environment.
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.