21 ene
Amazon Web Services Mexico
Xico
Job summary
6 MONTH IN PERSON TRAINNING IN MEXICO CITY BUILDING
ABOUT US
If you fit the description, you might be the person we are looking for!
We are a group of smart people, passionate about cloud computing, and believe that world class support is critical to customer success.
WHAT CAN YOU EXPECT FROM A LIFE AT AWS?
Every day will bring new and exciting challenges on the job while you:
- Learn and use groundbreaking technologies.
- Interact with leading engineers around the world.
- Partner with Amazon Web Services teams to help reproduce and resolve customer issues.
- Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.
- Drive customer communication during critical events.
- Drive projects that improve support-related processes and our customers' technical support experience.
- Write tutorials, how-to videos, and other technical articles for the developer community.
- Work on critical, highly complex customer problems that may span multiple AWS services.
WHY AWS SUPPORT?
- First and foremost this is a customer support role - in The Cloud.
- Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives.
- Career development: We promote advancement opportunities across the organization to help you meet your career goals.
- Training: We have training programs to help you develop the skills required to be successful in your role.
We hire smart people who are keen to build a career with AWS,
so we are more interested in the areas that you do know instead of those you haven't been exposed to yet.
- Support engineers interested in travel have presented training or participated in focused summits across our sites or at specific AWS events.
"As we operate on a follow-the-sun model, with Premium Support sites located globally, working hours and days are based on customer demand and may include weekends (on a rotational basis)."
This Analytics role supports our services that focus on Analytics technologies that allow customers to stream and search log data such as Kinesis, Managed Streaming for Kafka, Amazon OpenSearch and Cloudsearch.
- Experience in a customer support environment - Experience analyzing, troubleshooting,
and providing solutions to technical issues - Understanding of Cloud Computing concepts - Experience scripting or developing in at least one of the following languages :Python, R, Ruby, GO, Java,.NET (C#), JavaScript - Good understanding of distributed systems - Exposure to Database Fundamentals and General Troubleshooting (tuning and optimization, deadlocks, keys, normalization) in any Relational Database Engines (MySQL, PostgreSQL, Oracle, SQLServer)
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.