21 ene
Wiser Hub
Xico
.
**IT Technical Support job profile**:The Support Professional (SP) is typically a first point of contact and therefore has a key role in helping the mission goal of excellent Customer / Partner satisfaction.The Support Team must demonstrate an in-depth understanding of the features, technical proficiency, and excellent customer-facing skillsets.
As part of an international support team, you will operate in a fast-paced dynamic environment united in one common passion - to be the best.
With the challenges you will face in this exciting role, there will be plenty of opportunities to grow both personally and professionally.
**Responsibilities**:- Make **every customer interaction a satisfying experience** through a professional,
outgoing and personable attitude.- ** Resolve **customer requests, questions and complaints effectively, frequently requiring analysis of situations to determine best use of online or technical support resources- ** Serve** as liaison between the customer and the Technical Support team, escalating cases not within own skillsets up the support chain in a timely and effective manner- ** Ensures t**hat all relevant communication, documentation and files related to the case are accurately recorded in the support system- ** Provide timely & accurate status** updates to customers and relevant internal stakeholders- ** Represent** expectations, intentions, and attitudes of customers and co-workers accurately- Continuous effort to **acquire and maintain** a good knowledge of products as well as Support procedures, practices, and policies- ** Assist** in ensuring that delivered solutions are documented in Case Management System and as knowledge base articles to help make the team successful.- ** Ensures** that observed patterns of customer pain points are highlighted to the manager- ** Informs** customers of the appropriate support options that best fit the customer's needs**Professional Qualifications**:- Must exhibit excellent English and Spanish language communication skills, both in written and oral form
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.